Legal Intake Specialist

Jericho Road Community Health Center; Buffalo (NY); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible 40-hour workweek (some teams)

Descripción de la vacante

Jericho Road Community Health Center seeks a full-time Legal Intake Specialist in Buffalo, NY within the VIVE Department. The role handles legal-focused inquiries, creates client profiles in MEDENT, coordinates files, and supports the legal team with daily tasks. A strong customer-service background and the ability to work independently are required.

Multilingual abilities are a plus. The position offers competitive pay at $20.00 per hour with benefits, a flexible 40-hour schedule in some teams,

Formación

• High school diploma or GED; associate’s degree preferred.
• Spanish or French language skills are valued.
• Experience with phone or customer-service work is required.

Responsabilidades

• Screen legal focused inquiries by phone or messages.
• Create client profiles and document in MEDENT.
• Coordinate client files and schedule appointments in MEDENT.
• Assist legal services team with daily tasks and projects.
• Maintain professional conduct in all communications.

Conocimientos

Customer service

Independent work

Multilingual ability

Phone screening

Documentation

Educación

High school diploma or GED

Associate’s degree preferred

Herramientas

MEDENT

MS Word/Excel

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Legal Intake Specialist

Vive - 1500 Main Full-time Regular Buffalo, NY, US

LEGAL INTAKE SPECIALIST

Jericho Road Community Health Center is actively seeking aLegal Intake Specialist. This position is full-time, within the VIVE Department, working at our VIVE location.

Work with a Purpose

Jericho Road Community Health Center offers the opportunity to engage in a movement far larger than any one individual. We believe that we can all be people with positive influence. We influence each other, our clients and patients, our families and communities. We are part of a global team that influences the health and wellbeing of communities internationally. Every day, Jericho Road’s mission of caring for communities and advocating for systemic health equity guides us in our collective purpose. We are looking for individuals who share that goal and are committed to that service. As a federally qualified health center (FQHC), our organization’s mission is deeply rooted in making fundamental changes in the communities we serve, advocating for social justice and meeting people where they are. With global clinics across the world, the impact you make will transcend borders, with opportunities to engage in meaningful work at our Sierra Leone, Goma or Nepal global clinics.

Why Jericho:Jericho Road offers competitive pay and benefits including medical (single-high coverage paid in full by employer), HSA, dental, vision, employer paid life insurance benefit, supplemental insurances, tuition discounts, generous paid time off, the opportunity for global travel to our three global health clinics, and loan forgiveness for applicable positions. Jericho Road values both work and life. The option of a flexible 40-hour workweek is possible within certain teams.

Responsibilities:

• Screen legal focused phone inquiries and direct messages appropriately
• Screen email and phone inquiries and route resident referrals
• Create profiles and enter documentation for enrolled clients in Electronic Medical Record MEDENT
• Coordinate client files and schedule making in Electronic Medical Record (MEDENT)
• Coordinate legal service schedule for client appointments, legal service staff, and outside organizational supports
• Participate in legal clinics as per presenting need
• Coordinate with the legal service staff for border and immigration-related services according to client needs
• Ensure all actions, person conduct, and communications represent the organization in a highly professional manner at all times.
• Receive and route messages or documents, to appropriate staff or clients
• Track client statistics and coordinate with the Program Data Analyst
• Collect service-related fees as appropriate
• Manage legal department petty cash and discretionary purchasing
• Assist Legal Services Manager and Legal Services Specialist with daily tasks or special projects
• Have a working knowledge of how to operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
• Ability to function autonomously and discern when to seek direction, and when to make decisions.
• Tracking reports and statistics for grants and board reports

Qualifications:

• High school diploma or GED equivalent, Associate’s in relevant field of study preferred.
• Additional languages, such as Spanish or French, is a strong asset.
• Previous experience with phone and other customer service-based work.
• Must be self-motivated and able to function independently and know when to seek direction from Supervisor.

Rate:$20.00 an hour. Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components.

Job postings are not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated or required by your role within the organization and the overall missional objectives of the organization.

Jericho Road is an Equal Opportunity Employer. We are an inclusive organization and actively promote equity of opportunity for all.