Legal Intake Navigator: Turn Leads into Clients

Lawyers for Justice; Glendale (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

Job summary

Lawyers for Justice in Glendale seeks an Intake Specialist to support the firm’s intake center. You will handle calls, screen potential cases, and determine viability of inquiries while collaborating with other departments. The role emphasizes empathy, professionalism, and the ability to turn leads into clients.

The position is full-time in Glendale with compensation $20.00 - $25.00 per hour. Benefits include health, vision, dental, and paid time off.

Qualifications

• Bachelor's degree preferred.
• Experience in intake or call center is a plus.
• Strong communication and empathy with clients.

Responsibilities

• Answer inbound phone calls with top-tier customer service.
• Perform unbiased screening of inbound calls for potential clients.
• Assess viability of inbound calls during intake screening.
• Assist in locating missing/unreachable clients as assigned by Intake Manager.
• Perform other related duties as assigned.

Skills

Communication

Customer Service

Multitasking

Attention to detail

Time management

MS Office

Education

Bachelor's degree

Tools

Outlook

Word

Excel

Adobe

Internet

CRM software

Job description

Lawyers for Justice in Glendale seeks an Intake Specialist to support the firm’s intake center. You will handle calls, screen potential cases, and determine viability of inquiries while collaborating with other departments. The role emphasizes empathy, professionalism, and the ability to turn leads into clients.

The position is full-time in Glendale with compensation $20.00 - $25.00 per hour. Benefits include health, vision, dental, and paid time off.