Legal Intake & Client Experience Specialist

Orion Placement; Charlotte (NC); On-site; USD 36,000 - 42,000; Full time

Job summary

A respected law firm is seeking a full-time Client Service Representative in Charlotte, North Carolina. In this key role, you will be the first point of contact for prospective clients, helping assess case viability and ensuring a positive experience. Strong communication and organizational skills are essential, along with prior experience in a client-facing role. Join a close-knit team where your contribution directly impacts client satisfaction and firm growth.

Qualifications

• Prior experience in a client-facing or law firm support role.
• Strong communication and listening skills.
• Professional, reliable, and team-oriented.

Responsibilities

• Serve as the first point of contact for clients.
• Gather key information to evaluate inquiries.
• Maintain accurate client information.

Skills

Client-facing communication

Organization

Interpersonal skills

Attention to detail

Tools

Case management system

CRM

Job description

A respected law firm is seeking a full-time Client Service Representative in Charlotte, North Carolina. In this key role, you will be the first point of contact for prospective clients, helping assess case viability and ensuring a positive experience. Strong communication and organizational skills are essential, along with prior experience in a client-facing role. Join a close-knit team where your contribution directly impacts client satisfaction and firm growth.