Legal Intake & Client Concierge Specialist

Hollis Law Firm, PA; Overland Park (KS); On-site; USD 36,000 - 52,000; Full time

Job summary

Hollis Law Firm, PA in Overland Park, KS seeks a Legal Assistant to be the first point of contact for current and prospective clients, gathering critical claim information throughout the course of representation.

You will handle inbound calls, triage inquiries to attorneys or paralegals, and collaborate with the client relations team, paralegals, and attorneys. Bilingual Spanish is preferred, with strong communication and organizational skills essential to success.

Qualifications

• Proficient verbal and written communication, Microsoft Office software, and other basic computer skills.
• Strong organizational skills, including attention to detail, critical thinking, and efficient time management.
• Ability to learn, adapt, and collaborate in a fast-paced environment.
• Previous experience in client communication, legal services, or other related fields preferred.

Responsibilities

• Handle inbound calls and website inquiries from current clients, prospective new clients, co-counsel, or vendors.
• Provide client concierge and triage phone calls or online inquiries to attorneys or paralegals.
• Undertake initial claim consultation and complete intake forms for prospective clients.
• Collaborate with the client relations team, paralegals, and attorneys.

Skills

Strong communication

Organizational skills

Attention to detail

Time management

Adaptability & collaboration

Bilingual/Spanish preferred

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Hollis Law Firm, PA in Overland Park, KS seeks a Legal Assistant to be the first point of contact for current and prospective clients, gathering critical claim information throughout the course of representation.

You will handle inbound calls, triage inquiries to attorneys or paralegals, and collaborate with the client relations team, paralegals, and attorneys. Bilingual Spanish is preferred, with strong communication and organizational skills essential to success.