Legal Intake & Admin Specialist: Client Onboarding

Archuleta Law Firm; Austin (TX); Híbrido; USD 23.000 - 32.000; Jornada completa

Descripción de la vacante

Archuleta Law Firm is seeking a Legal Intake and Administrative Specialist to support veteran clients and keep files organized. The role involves handling phone calls, emails, and web inquiries, gathering details, and ensuring accurate records.

You will update client information, assist with document preparation, and maintain clean, accessible files using Windows-based tools. The ideal candidate has strong phone skills, keen attention to detail, reliability, and at least 1 year of customer

Formación

• 1+ year of customer service experience in a professional setting.
• Strong phone and professional communication skills.
• High attention to detail with accurate work output.
• Independent worker with reliability and follow-through.
• Proficient in basic computer tasks and software applications.
• At least 6 months experience with Microsoft Office, Gmail/Calendar, Zoom, and Adobe Acrobat.

Responsabilidades

• Greet veteran clients and help our Legal Administrator keep files organized.
• Answer inbound calls, emails, and web inquiries; gather details.
• Write clear notes and summaries after each contact.
• Enter and update client information in our systems; support documents.
• Assist with preparing documents and special projects; maintain organized records.
• Work confidently in Windows and web-based software; switch tasks as needed.

Conocimientos

Phone skills

Attention to detail

Reliability

Computer skills

Customer service experience 1+ years

Microsoft Office

Gmail & Calendar

Zoom

Adobe Acrobat

Herramientas

Clio Grow

Descripción del empleo

Legal Intake and Administrative Specialist

Full Time Remote (US)

Up to $25.00 per hour

You will greet veteran clients and help our Legal Administrator keep files and information organized. You will spend a lot of your day on the phone and in computer systems. You will do well here if you like clear steps, steady work, and getting details right.

What you will do

Client intake and communication

• Answer inbound calls, emails, and web inquiries
• Ask intake questions and gather the right details
• Keep calls moving with polite redirection and clear next steps
• Write clear notes and summaries after each contact

Administrative support

• Enter and update client information in our systems
• Help prepare documents and support special projects
• Keep records accurate, organized, and up to date

Technology and workflow

• Work confidently in Windows and web-based software
• Switch between tools and tasks throughout the day

Who we are looking for

Must have

• Strong phone skills. You keep conversations focused and professional
• Strong attention to detail. You produce accurate work consistently
• Reliability and follow through. You work independently and finish tasks
• Solid computer skills. You learn new software without step-by-step coaching
• 1 or more years of customer service experience. Law firm or professional services helps
• At least 6 months of experience with:
  • Microsoft Office
  • Gmail and Google Calendar
  • Zoom
  • Adobe Acrobat

Nice to have

• Experience with Clio Grow or another CRM
• Familiarity with medical terms or healthcare documents
• Strong writing skills for notes and summaries
• Comfortable juggling multiple tasks while staying accurate

Physical requirements

• Seated desk work for extended periods
• Frequent computer and standard office equipment use

Apply Now

Send your resume and a short note about your phone and computer experience.

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Cover Letter / Phone and Computer Experience

Archuleta Law Firm is a nationwide military and veterans medical malpractice law firm with over 25 years of experience. We are dedicated to helping veterans and their families get the compensation they deserve when they've been harmed by negligent medical care at VA hospitals and military treatment facilities.