Legal Concierge: Client Services & Admin Support

ADP, Inc.; New York (NY); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Collaborative environment

Process improvement

Job summary

ADP, Inc. in New York, NY is seeking an Administrative Support & Client Services Concierge/Receptionist to manage our centralized client communication system and provide comprehensive administrative support to attorneys and staff.

The role is a full-time, on-site position at our Financial District office, Monday through Friday, with a focus on client services, reception, and coordination across departments to ensure timely responses and organized documentation.

Qualifications

• 2+ years of experience in customer service or client relations, preferably in a legal setting.
• Strong organizational abilities and attention to detail.
• Proficiency in email management systems.
• Familiarity with legal terminology and a basic understanding of law firm operations.
• Previous experience in a law firm or legal department is a plus.
• Knowledge of legal practice areas and service delivery processes.

Responsibilities

• Assist as the first point of contact for client inquiries and route to appropriate departments.
• Monitor and respond to the central concierge email inbox within established response times.
• Track all communications and follow up with internal teams to maintain service standards.
• Provide comprehensive administrative support to attorneys and staff across departments.
• Coordinate with department heads to ensure proper handling of urgent matters and maintain records.

Skills

Customer service

Email management

Organizational skills

Job description

ADP, Inc. in New York, NY is seeking an Administrative Support & Client Services Concierge/Receptionist to manage our centralized client communication system and provide comprehensive administrative support to attorneys and staff.

The role is a full-time, on-site position at our Financial District office, Monday through Friday, with a focus on client services, reception, and coordination across departments to ensure timely responses and organized documentation.