Administrative Support & Client Services Conc

Jones Jones LLC; New York (NY); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Competitive salary and benefits

Collaborative work environment

Opportunity to improve client service 

Job summary

Jones Jones LLC in New York, NY is seeking an Administrative Support & Client Services Concierge/Receptionist to manage our centralized client communications system and provide comprehensive administrative support to attorneys and staff.

You will serve as the first contact for client inquiries, route questions to the correct departments, and maintain detailed records while handling front-desk duties in a full-time, on-site role in the Financial District.

Qualifications

• 2+ years of experience in customer service or client relations, preferably in a legal setting.
• Strong organizational abilities and attention to detail.
• Proficiency in email management systems.
• Familiarity with legal terminology and basic law firm operations.

Responsibilities

• Manage the central concierge email inbox and acknowledge inquiries within response times.
• Route client questions to the appropriate legal departments and track responses.
• Maintain detailed records of client interactions and coordinate with department heads.
• Serve as the front-desk receptionist and handle incoming calls.

Skills

Customer service

Client relations

Organizational skills

Email management

Legal terminology knowledge

Law firm operations understanding

Tools

Email management systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Administrative Support & Client Services Conc

New York, NY, US

5 days ago Requisition ID: 1019

Salary Range: $40,000.00 To $45,000.00 Annually

Administrative Support & Client Services Concierge/Receptionist

About Us:

We are a forward-thinking law firm specializing in Workers’ Compensation. In response to our ever-growing client base, we are excited to implement an innovative client service system to streamline communication and enhance client experience through our centralized concierge service.

Position Overview:

We are seeking a detail-oriented Administrative Support & Client Services Concierge to manage our new centralized client communication system while providing comprehensive administrative support to our attorneys and staff. This position is a combination of legal work and concierge. The role serves as the first point of contact for client inquiries, ensuring efficient routing and timely follow-up of all clients' matters across departments, while also delivering essential administrative support.

This position requires full-time, on-site attendance at our Financial District office, Monday through Friday.

Key Responsibilities:

Client Services & Reception:

• Monitor and manage the central concierge email inbox, acknowledging receipt of client inquiries within established response times.
• Assess and route client questions to the appropriate legal departments based on subject matter expertise.
• Track all communications to ensure timely responses from the respective departments.
• Follow up with internal teams to maintain service standards and response times.
• Maintain detailed records of all client interactions.
• Coordinate with department heads to ensure proper handling of urgent matters.
• Serve as the company receptionist, managing front-desk responsibilities such as handling all incoming phone calls.

Administrative Support:

• Provide comprehensive administrative support to attorneys and legal staff across multiple departments.
• Assist with department projects, client intake processes, and case file organization.
• Manage office supplies and coordinate with vendors.
• Handle general office administrative tasks and special projects as assigned and provide backup support for other administrative staff members.

Required Qualifications:

• 2+ years of experience in customer service or client relations, preferably in a legal setting.
• Strong organizational abilities and attention to detail.
• Proficiency in email management systems.
• Familiarity with legal terminology and a basic understanding of law firm operations

Desired Skills:

• Previous experience in a law firm or legal department is a plus.
• Knowledge of legal practice areas and service delivery processes.

What We Offer:

• Competitive salary and benefits package.
• A collaborative work environment.
• The opportunity to shape and improve client service processes.