Legal Concierge & Administrative Support Specialist

Jones Jones LLC; New York (NY); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Competitive salary and benefits

Collaborative work environment

Opportunity to improve client service 

Job summary

Jones Jones LLC in New York, NY is seeking an Administrative Support & Client Services Concierge/Receptionist to manage our centralized client communications system and provide comprehensive administrative support to attorneys and staff.

You will serve as the first contact for client inquiries, route questions to the correct departments, and maintain detailed records while handling front-desk duties in a full-time, on-site role in the Financial District.

Qualifications

• 2+ years of experience in customer service or client relations, preferably in a legal setting.
• Strong organizational abilities and attention to detail.
• Proficiency in email management systems.
• Familiarity with legal terminology and basic law firm operations.

Responsibilities

• Manage the central concierge email inbox and acknowledge inquiries within response times.
• Route client questions to the appropriate legal departments and track responses.
• Maintain detailed records of client interactions and coordinate with department heads.
• Serve as the front-desk receptionist and handle incoming calls.

Skills

Customer service

Client relations

Organizational skills

Email management

Legal terminology knowledge

Law firm operations understanding

Tools

Email management systems

Job description

Jones Jones LLC in New York, NY is seeking an Administrative Support & Client Services Concierge/Receptionist to manage our centralized client communications system and provide comprehensive administrative support to attorneys and staff.

You will serve as the first contact for client inquiries, route questions to the correct departments, and maintain detailed records while handling front-desk duties in a full-time, on-site role in the Financial District.