Legal & Compliance Operations Project Manager V

Crystal Equation Corporation; Menlo Park (CA); On-site; USD 580,000 - 636,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401K

Parental leave

Job summary

Crystal Equation Corporation is seeking a Legal & Compliance Operations Project Manager V to lead end-to-end initiatives for Content Litigation workflows across Brazil and LATAM. This onsite role partners with global contractors, tracks KPIs, and drives scalable processes while balancing complex legal obligations.

You will collaborate with legal, product/eng, and XFN teams to optimize workflows, manage risk, and deliver timely regulatory solutions in a fast-paced environment.

Qualifications

• 10+ years of experience in consulting, strategy, operations or related program management.
• Strong data-driven approach to anticipate and unblock problems.
• Experience in Legal, Policy or Regulatory space and related operations.
• Excellent time-management and organizational skills.
• Attention to detail and process improvement mindset.
• Experience leading cross-functional teams and driving collaboration.
• Conflict resolution with win-win prioritization.
• Ability to communicate effectively with diverse stakeholders.

Responsibilities

• Partner with the Program Lead as main NORAM contact for global contractors and vendors.
• Project manage Content Litigation operations in LATAM, tracking KPIs for volume, SLA, quality.
• Monitor regulatory risk across workflows and escalate before deadlines.
• Build scalable operational processes and reporting systems.
• Anticipate roadblocks in high-volume litigation cycles and coordinate teams.
• Inform team goals and drive upstream product- and automation-driven solutions.
• Negotiate trade-offs with legal, product/eng, and XFN partners to optimize maturity.
• Hold stakeholders accountable while maintaining professional relationships.

Skills

Cross-functional leadership

Strategic influence

Data-driven problem solving

Time management

Risk management

Stakeholder management

Negotiation

Project management

Education

Degree in project management / business / marketing / finance / operations

Job description

Legal & Compliance Operations Project Manager V Onsite

Onsite Summary The Product & Regulatory Operations org is a vital part of our commitment to user and business safety on its platforms, delivering operations for emerging and critical priorities across the company and Global Operations and in close partnership with product/eng, legal and XFN stakeholders. The Legal & Compliance team ensures company compliance and facilitates readiness for key legal and regulatory requirements. These critical obligations impact financial matters, the developer ecosystem, intellectual property, privacy matters, and global emerging regulations. This group creates processes to mitigate risks through increasingly efficient, scalable operations and use of cutting-edge technology. As a Project Manager on the Scaled Regulatory Operations team (part of Legal & Compliance), you will drive key strategic projects end-to-end for Content Litigation workflows, with a focus on elections, litigation and court orders across Brazil and the broader LATAM region. In this role, you will assist in evaluating operational health, tracking legal/regulatory compliance risks, and leading initiative-driven improvements to build scalable, mature processes. You will navigate emerging risks with a strong, deadline-oriented mindset while balancing complex legal and regulatory obligations. Additionally, you will act as a primary point of contact to align solutions across a global team of contractors and vendors dedicated to case reviews and operational enhancements. The ideal candidate brings strong cross-functional leadership, strategic influence, and a commitment to maintaining workflow integrity and operational excellence.

Responsibilities

• Partner with the Program Lead as the main NORAM contact for global contractors and vendors reviewing cases, aligning cross-site solutions, overseeing shift coverage and handoffs, and leading operational improvements and training to accelerate case resolution while maintaining workflow integrity.
• Serve as a project manager for Content Litigation operations in Brazil, Brazil Election, and LATAM, defining key project strategies and tracking execution using KPIs focused on case volume, SLA compliance, quality, workload capacity, and overall workflow health.
• Track legal and regulatory compliance risk across the workflow, with particular attention to elections-related litigation and court-ordered obligations, escalating and mitigating exposure before deadlines are at risk.
• Build out and strengthen operational processes and systems to deliver efficient reporting, innovative risk mitigation, and durable operational health - advancing workflows from reactive handling toward scaled, mature processes.
• Project manage opportunities and challenges before they arise: anticipate roadblocks in high-volume, deadline-driven litigation cycles (including election periods), strengthen cross-functional relationships, and execute against plans.
• Ideate and inform team goals.
• Partner with team members on strategies for executing, measuring progress, and sharing results that surface efficiency gains - while developing and partnering on upstream product- and automation-driven solutions at scale.
• Expertly negotiate, assess, and communicate trade-offs for operational decisions with legal, product/eng, and XFN partners to optimize processes and increase maturity.
• Hold stakeholders accountable when progress on operational or election-related work is in jeopardy, while maintaining respectful relationships in difficult situations.
• Drive effective, concise, and persuasive program communications, including root cause analysis, internal and external escalation coordination, communications to program leadership, and business recommendations for broader stakeholder groups.

Requirements

• 10+ years of relevant experience working in consulting, strategy, operations or equivalent project/program management experience or educational degree in project management, business, marketing, finance or operations
• Effective critical thinking and experience leveraging data to anticipate and unblock problems and drive solutions
• Experience in the Legal, Policy or Regulatory space (including operations, audit, litigation case work, legal/regulatory response, compliance control management, etc.)
• Proven time-management and organizational skills
• Attention to detail
• Experience working with teams to develop and improve operational systems and tools
• Experience driving collaboration of cross-functional teams, coordinating effectively, and inspiring others
• Experience resolving conflicts by finding win-win scenarios, identifying tradeoffs, and setting clear priorities
• Experience in controlling risk and setting priorities
• Experience communicating effective

Pay range is $100 - $105per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job‑related knowledge, skills, and experience.

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