Content Litigation Operations PM (LATAM & Elections)

Milestone Technologies, Inc.; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Milestone Technologies, Inc. is seeking a Legal and Compliance Operations Project Manager on a 6-month contract to drive end-to-end improvements in Content Litigation workflows across Brazil and LATAM, with a focus on elections, litigation, and court orders.

You will partner with product, engineering, legal, and cross-functional teams to track KPIs, manage risks, and deliver scalable processes on tight deadlines while maintaining workflow integrity.

Qualifications

• Effective critical thinking and experience leveraging data to anticipate and unblock problems and drive solutions.
• Experience in the Legal, Policy or Regulatory space.
• Experience working with teams to develop and improve operational systems and tools.

Responsibilities

• Partner with the Program Lead as the main NORAM contact for global contractors and vendors reviewing cases, aligning cross-site solutions, overseeing shift coverage and handoffs, and leading operational improvements and training to accelerate case resolution while maintaining workflow integrity.
• Serve as a project manager for Content Litigation operations in Brazil, Brazil Election, and LATAM, defining key project strategies and tracking execution using KPIs focused on case volume, SLA compliance, quality, workload capacity, and overall workflow health.
• Track legal and regulatory compliance risk across the workflow, with particular attention to elections-related litigation and court-ordered obligations, escalating and mitigating exposure before deadlines are at risk.
• Build out and strengthen operational processes and systems to deliver efficient reporting, innovative risk mitigation, and durable operational health – advancing workflows from reactive handling toward scaled, mature processes.
• Project manage opportunities and challenges before they arise: anticipate roadblocks in high-volume, deadline-driven litigation cycles (including election periods), strengthen cross-functional relationships, and execute against plans.
• Ideate and inform team goals. Partner with team members on strategies for executing, measuring progress, and sharing results that surface efficiency gains – while developing and partnering on upstream product- and automation-driven solutions at scale.
• Expertly negotiate, assess, and communicate trade-offs for operational decisions with legal, product/eng, and XFN partners to optimize processes and increase maturity.
• Hold stakeholders accountable when progress on operational or election-related work is in jeopardy, while maintaining respectful relationships in difficult situations.
• Drive effective, concise, and persuasive program communications, including root cause analysis, internal and external escalation coordination, communications to program leadership, and business recommendations for broader stakeholder groups.
• Understand client's strategic, legal, and compliance position and deliver outcomes aligned with our mission and recognized as best in the industry.

Skills

Critical thinking

Legal/regulatory space experience

Operational systems/tools experience

Job description

Milestone Technologies, Inc. is seeking a Legal and Compliance Operations Project Manager on a 6-month contract to drive end-to-end improvements in Content Litigation workflows across Brazil and LATAM, with a focus on elections, litigation, and court orders.

You will partner with product, engineering, legal, and cross-functional teams to track KPIs, manage risks, and deliver scalable processes on tight deadlines while maintaining workflow integrity.