Client Success & Operations Coordinator

Ncb-Management-Services,-Inc; Overland Park (KS); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision

HSA option

401(k) with match

PTO & holidays

EAP

Disability insurance

Training & coaching

Job summary

LegalStream is seeking a highly organized, detail-oriented Client Services Liaison to support client communication, internal coordination, and follow-through across our legal network and operations team. This role is ideal for someone who is a true taskmaster—keeping calendars, deliverables, follow-ups, escalations, and documentation moving without letting details slip.

The right candidate is proactive, polished, and comfortable in a fast-paced environment where timeliness, accuracy and

Qualifications

• 3+ years in client services, account management or admin support.
• High School Diploma or equivalent.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities with accuracy and professionalism.
• Problem-solving mindset with focus on solutions and follow-through.
• Comfort working cross-functionally with operations, leadership and support teams.
• Proficiency in Microsoft Office and CRM or case-management tools.
• High level of organization, attention to detail and accountability.

Responsibilities

• Coordinate client requests with executives, internal teams and external partners to keep work on schedule.
• Manage calendars, action items, deadlines and deliverables so nothing falls through the cracks.
• Track client-facing deliverables, open items and escalations through resolution.
• Support onboarding of new clients by gathering required information for a smooth transition.
• Maintain documentation of all client interactions, requests and resolutions.
• Collaborate with leadership to enhance service delivery and client satisfaction.
• Help ensure the organization remains responsive, organized and reliable from the client perspective.

Skills

Communication

Relationship-building

Multitasking

Problem-solving

Cross-functional

Attention to detail

Education

High School Diploma

Tools

Microsoft Office

CRM tools

Case-management tools

Job description

LegalStream is seeking a highly organized, detail-oriented Client Services Liaison to support client communication, internal coordination, and follow-through across our legal network and operations team. This role is ideal for someone who is a true taskmaster—keeping calendars, deliverables, follow-ups, escalations, and documentation moving without letting details slip.

The right candidate is proactive, polished, and comfortable in a fast-paced environment where timeliness, accuracy and