Legal Client Growth & Support Specialist

Fibi Law Firm; Atlanta (GA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work options

Job summary

Fibi Law Firm in Atlanta, GA is seeking a motivated Customer Development Representative to grow existing client relationships and expand service adoption.

You will provide administrative support to the legal team, resolve client issues, and work with management to grow market share. This role offers hybrid work options and a family-oriented culture.

The position emphasizes proactive client engagement, detailed documentation, and cross-functional collaboration to drive profitability.

Qualifications

• Wolof speaker preferred.
• Excellent attention to detail.
• Ability to work in a fast-paced, high-volume environment.
• Ability to work independently and problem solve.
• Experience in a support/service role for a financial services company.
• Strong written and verbal communication skills.
• Ability to provide exceptional live service, both in-office and remote.
• Familiarity with financial services and the stock market.
• Bi-lingual (English / Mandingo).
• Bachelor’s Degree from an accredited institution.

Responsibilities

• Provide administrative support to the legal team including lawyers and paralegals.
• work with back-office operations to resolve customer issues and help create solutions to help the customer experience.
• Assist existing clients by identifying opportunities and leveraging their current partnership with Fibi Law Firm by offering additional services, products and solutions.
• Work with the Management team to develop strategies to further develop our market share.
• Conduct presentation meetings with potential clients as needed.
• Responsible for reaching 50 client per week, including Facility walk-ins.
• Communicate with clients.
• Locate and develop relevant information.
• Scan, e-file and Document Intakes from Customers.
• Ensure that any incoming correspondence is organized into the proper case file.
• Create and maintain case files in the OneDrive platform
• Solve customer issues efficiently and effectively with kindness
• Act as the voice of the customer by identifying and communicating customer pain points or opportunities to the paralegal team.
• Assist other TMs in their roles as needed
• Provide gatekeeping, administrative and document support to attorneys
• Assist attorneys with overseeing and facilitating the day-to-day activities
• Answer telephone line, take messages or providing information as appropriate
• Open and close files as necessary, promptly handling the filing of legal or other administrative materials
• Assist with additional ad hoc projects as needed
• Diligently maintain and manage attorneys’ calendars for all appointments including meeting coordination, client service, expense reports and time entry.
• Monitor, manage, and conduct communication with clients, other legal assistants, paralegals, judicial assistants, opposing counsel, and experts through email, telephone, and mail

Skills

Wolof speaker

Attention to detail

Independent problem solving

Strong written and verbal comms

Bilingual English/Mandingo

Customer service

Experience in financial services

Education

Bachelor’s Degree from an accredited institution

Tools

OneDrive

Job description

Fibi Law Firm in Atlanta, GA is seeking a motivated Customer Development Representative to grow existing client relationships and expand service adoption.

You will provide administrative support to the legal team, resolve client issues, and work with management to grow market share. This role offers hybrid work options and a family-oriented culture.

The position emphasizes proactive client engagement, detailed documentation, and cross-functional collaboration to drive profitability.