Legal Billing & Collections Specialist

RR Donnelley; Wheeling (WV); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401(k) with company match

Parental leave

Adoption assistance

Job summary

RR Donnelley is seeking a Billing Associate (Collections) to manage day-to-day collections for firm partners, generate client reminders, and provide AR reporting and budgeting input. The role requires strong customer service, detail orientation, and proficiency with billing systems.

Work hours are Monday–Friday, 8:00 am–4:30 pm. The position emphasizes accuracy, collaboration with management, and timely collections across multiple clients in a fast-paced legal environment.

Qualifications

• Associate Degree or advanced degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history
• 2 or more years hands-on collections experience preferably in a law firm environment or professional services industry
• Ability to provide high level of customer service in a fast-paced environment
• Ability to handle a high volume of tasks maintaining attention to detail and prioritizing as necessary
• Ability to keep up with a fast-paced environment with keen insight in prioritizing to achieve firm collections targets and goals
• Excellent organizational, interpersonal and communication skills, and ability to work with all levels of personnel within the firm, including Managers, Directors, and Chiefs
• Advance proficiency with pivot tables and ability to analyze numbers within complex spreadsheets
• Excellent time and task management skills
• ARCS, Star Collect, Aderant, Elite or Legal Billing System experience preferred
• Must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment

Responsibilities

• Monitor and collect outstanding invoices through direct contact and follow-up with each partner and client as assigned
• Generate and/or revise monthly client reminder statements as outlined pursuant to firm policy and departmental procedures
• Provide reports reflecting accounts receivable analyses, DSO, potential and existing bad debt reserves, agreed upon metrics and KPIs
• Provide budgeting, forecasting and ad hoc reporting specific to client needs, including meetings with firm management
• Work closely with senior management and report on daily activities to resolve issues before they impact collections results
• Create estimates of projected collections and adhere to client deadlines; provide rolling updates regularly throughout the month
• Prepare documents for write-off of accounts receivable adhering to the firm’s approval policy
• Assist in transitioning matters handled by departing attorneys to other attorneys; determine inactive matters for closure and assist in invoice collection
• Research and monitor unapplied payments
• Monitor payment arrangements for compliance with terms
• Develop strong working relationships with assigned Partners for client collection needs
• Identify problems or issues in processes and implement solutions bringing bottom line results
• Meet or exceed all assigned deadlines
• Daily tasks vary by client/department needs

Skills

Customer service

Time management

Prioritization

Communication

Attention to detail

Education

Associate degree or higher in Business/Accounting/Finance

Tools

Pivot tables

Aderant/Elite/LBR/ARCS

Job description

RR Donnelley is seeking a Billing Associate (Collections) to manage day-to-day collections for firm partners, generate client reminders, and provide AR reporting and budgeting input. The role requires strong customer service, detail orientation, and proficiency with billing systems.

Work hours are Monday–Friday, 8:00 am–4:30 pm. The position emphasizes accuracy, collaboration with management, and timely collections across multiple clients in a fast-paced legal environment.