Legal Assistant (Bilingual)

Prins Immigration Legal Services; Chicago (IL); Hybride; USD 30 000 - 33 000; Plein temps

Avantages offerts par ce poste

Hybrid schedule

Paid leave

Résumé du poste

Prins Immigration Legal Services, PLLC is hiring its first full-time Bilingual Legal Assistant (Spanish/English) to join our Forest Park, IL team. The role is hybrid, with 3–4 days in the Forest Park office and 1–2 days remote, Monday–Friday, 9:00 am–5:00 pm.

No legal experience is required, and we will train the right person for growth with the firm. You will be the first point of contact for clients, handling calls, scheduling, interpretation and translation, and maintaining client files,

Qualifications

• Fluent in Spanish and English, both spoken and written.
• Bachelor's degree in administrative- or legal-related field.
• Highly organized and detail-oriented, able to track many clients, deadlines and payments at once.
• Strong people skills: warm, patient and professional with clients, including people in stressful situations.

Responsabilités

• Answer and screen office phones during business hours, in Spanish and English.
• Schedule consultations for new clients and respond to questions from existing clients.
• Collect basic information and documents from prospective clients before consultations, and run conflict checks.
• Make follow-up calls to prospective clients who have not yet retained the firm.
• Call clients to confirm upcoming appointments and coordinate logistics.
• Interpret between clients and attorney, in person and by phone; translate client documents between Spanish and English.

Connaissances

Bilingual Spanish-English

Highly organized

Strong people skills

Phone etiquette

Confidentiality

Formation

Bachelor's degree in administrative- or legal-related field

Description du poste

Prins Immigration Legal Services, PLLC is a growing immigration law firm serving families and individuals in family-based, asylum, removal defense and naturalization matters. We are hiring our first full-time Bilingual Legal Assistant (Spanish/English) to work in our office alongside our managing attorney.

You will be the first point of contact for clients and prospective clients. You will answer calls, schedule consultations, interpret and translate, and keep client files, billing and the firm calendar organized. This is a full-time, hourly role. The schedule is Monday through Friday, 9:00 am to 5:00 pm. It is hybrid, with 3-4 days a week in our Forest Park, IL office and 1-2 days working from home. No legal experience is required. We will train the right person, and there is room to grow as the firm grows.

Responsibilities

• Phones and client communication
• Answer the office phones during business hours, in Spanish and English
• Schedule consultations for new clients and answer questions from existing clients
• Collect basic information and documents from prospective clients before consultations, and run conflict checks
• Make follow-up calls to prospective clients who have not yet retained the firm
• Call clients to confirm upcoming appointments

Interpreting and translation

• Interpret between clients and the attorney, in person and by phone
• Translate client documents between Spanish and English
• Coordinate outside translators for documents in other languages

Scheduling and calendar

• Manage the firm calendar, including consultations, client meetings and deadlines
• Schedule client appointments for medical exams, biometrics (fingerprinting) and similar requirements

Billing and payments

• Prepare retainer agreements and contracts for new clients
• Create invoices for new clients and receive payments
• Record client payments and track client pass-through expenses so they are billed
• Prepare filing fee payments to USCIS and other agencies
• Monitor client payment plans and call clients to collect payments when needed

Client files and case management

• Help clients gather the documents their cases require
• Prepare first drafts of immigration forms from client questionnaires, for attorney review
• Log USCIS receipt notices, check case status online, and flag requests for evidence, interview notices and deadlines to the attorney
• Organize and maintain client documents, both digital and paper files
• Enter newly retained clients into our case management software and keep existing client records up to date

Front office

• Greet walk-in visitors and clients arriving for appointments
• Open, scan, log and route incoming mail, including USCIS and immigration court notices
• Scan, copy and print client documents
• Assemble, review and mail filing packets to USCIS and other agencies
• Keep the office organized and office supplies stocked

Marketing and leads

• Manage all marketing, lead and conversion data, tracking each lead from first contact through consultation and retention
• Report regularly on lead sources, conversion rates and advertising results
• Ask current and past clients for referrals and online reviews

Requirements

Required

• Fluent in Spanish and English, both spoken and written
• Bachelor's degree in a administrative- or legal-related field
• Highly organized and detail-oriented, able to track many clients, deadlines and payments at once
• Strong people skills: warm, patient and professional with clients, including people in stressful situations
• Confident on the phone, including follow‑up and payment collection calls
• Comfortable learning new software (calendar, case management, invoicing)
• Able to keep client information strictly confidential
• Understands that this role does not give legal advice, and refers all legal questions to the attorney
• Able to work Monday through Friday, 9:00 am to 5:00 pm, with 3‑4 days a week in our Forest Park, IL office
• Reliable internet and a quiet, private space for confidential client calls on remote days
• Experience in an office, front-desk or customer service role

Preferred, not required

• Experience with interpreting or translation
• Familiarity with immigration processes
• Previous experience in a legal office environment is a plus

Compensation

• $22-24 per hour, commensurate with experience
• Full-time, 40 hours per week
• Two weeks of paid leave per year
• Hybrid schedule: 3-4 days a week in our Forest Park, IL office, 1-2 days from home