Legal Ads & Accounts Support Specialist

Evening Post Publishing; Aiken (SC); On-site; USD 40,000 - 55,000; Full time

Job summary

Evening Post Publishing is seeking an organized administrative coordinator to manage legal display and line ad placements, quotes, and associated clerical tasks. You will handle client inquiries, billing considerations, and ongoing account communications throughout the ad process.

The role emphasizes accurate ad processing, document management, and cross-training across departments to ensure timely publication and responsive service to customers in a fast-paced environment.

Qualifications

• College degree or equivalent administrative experience required.
• Excellence in administrative support.
• Strong oral and written communication skills.
• Must have the ability to exercise independent judgment.
• Strong organizational and time management skills required.
• Excellent presentation skills, interpersonal, problem solving and customer service skills.

Responsibilities

• Order ads and submit ad copy/layout and artwork.
• Complete paperwork, such as client information for account set up, data for client profiles, adjustments and contracts.
• Research account history including revenue information, trends and billing issues.
• Answer client phone, fax and email inquiries.
• Assist with rate referrals, product information, billing disputes, ad insertion orders and other client questions or concerns in a pro-active, positive manner.
• Investigate problems and inquiries with appropriate departments to resolve client issues and report the results to the appropriate sales executive and manager.
• Provide quality service to all accounts from the initiation of the ad, through publication and follow-up on results.
• Assist in managing and completing reports in a timely manner as requested.
• Review rates and bills as needed.
• Have a thorough understanding of procedures to schedule ads.
• Attend sales meetings and training sessions as requested to obtain essential job information.
• Actively look for ways to help you make efficient use of their sales time.
• Keep updated on changes in product or process. Assist in the organization of information and documents.
• Able to react to change productively and handle other essential tasks as assigned.
• Proficient in Word, Excel and PowerPoint.
• Cross train to handle other departmental needs.
• Other duties as assigned by management to comply with company needs.

Skills

Administrative support

Oral & written communication

Time management

Customer service

Problem solving

Independent judgment

Education

College degree or equivalent administration experience

Tools

Word

Excel

PowerPoint

Job description

Evening Post Publishing is seeking an organized administrative coordinator to manage legal display and line ad placements, quotes, and associated clerical tasks. You will handle client inquiries, billing considerations, and ongoing account communications throughout the ad process.

The role emphasizes accurate ad processing, document management, and cross-training across departments to ensure timely publication and responsive service to customers in a fast-paced environment.