Legal Administrative Assistant

RightPro Staffing; Waterbury (CT); On-site; USD 45,000 - 53,000; Full time

Job summary

An established industry player is seeking a detail-oriented Compliance & Customer Service Specialist to join their dynamic team. In this pivotal role, you will manage customer service inquiries while ensuring compliance with regulatory standards. The ideal candidate will possess strong analytical abilities and excellent communication skills, enabling them to interpret complex regulations and effectively address customer complaints. This position offers significant opportunities for long-term growth, including potential advancement into leadership roles, making it an exciting opportunity for driven individuals looking to make an impact in a supportive environment.

Qualifications

• Ability to analyze and interpret regulations and legal documents.
• Experience in customer service, especially with escalated calls.

Responsibilities

• Handle inbound customer service calls and resolve billing issues.
• Draft clear written responses to regulatory authorities and customers.
• Collaborate with management on compliance-related matters.

Skills

Analytical Skills

Communication Skills

Problem-Solving Skills

Customer Service

Regulatory Interpretation

Tools

Microsoft Office

CRM Systems

Job description

4 days ago Be among the first 25 applicants

This range is provided by RightPro Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45,000.00/yr - $53,000.00/yr

Additional compensation types

Annual Bonus

Direct message the job poster from RightPro Staffing

EVP at RPS | Master Resume Writer | Interview Head Coach | Advanced People Search Expert

Seeking a highly professional, detail-oriented individual to join our team as a Compliance & Customer Service Specialist. In this role, you will manage both customer service responsibilities and play a key role in ensuring compliance with regulatory standards. This position requires someone who can analyze and interpret regulations and legal codes and effectively apply this knowledge when addressing customer complaints and regulatory inquiries. You will also be responsible for drafting well-structured, clear written responses and collaborating with management to implement corrective actions to prevent future issues.

The ideal candidate must possess excellent written and verbal communication skills, strong analytical abilities, and the capacity to interpret complex information into actionable steps for the company. There are significant opportunities for long-term growth, including the potential to move into a team leader role.

Responsibilities:

• Handle inbound customer service calls, resolving issues related to billing, cancellations, and general inquiries.
• Interpret and apply regulatory codes and laws, ensuring compliance with industry standards.
• Draft well-written responses to regulatory authorities, customers, and internal stakeholders, using proper grammar and structure.
• Analyze complaints and regulatory requirements, and work with management to develop corrective action plans to prevent future issues.
• Conduct quality control checks on sales calls to ensure adherence to internal and external standards.
• Collaborate with management on compliance-related matters and ensure proper implementation of corrective actions.

Requirements:

• Ability to analyze and interpret regulations, legal documents, and codes, and apply this understanding to real-world scenarios.
• Experience in customer service, particularly with handling escalated calls and resolving complaints.
• Strong reading comprehension and writing skills, with attention to detail in grammar, sentence structure, and clarity.
• Strong problem-solving and analytical skills, especially in interpreting complex legal and regulatory requirements.
• Ability to communicate effectively with internal teams and regulatory bodies.
• Proficiency in Microsoft Office, particularly Word and Excel, and experience with CRM systems.
• Bilingual (English/Spanish) is a plus, but not a requirement.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Legal

• Industries

  Electric Power Transmission, Control, and Distribution

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