Leave of Absence Intake Coordinator - HR Services

NYC Health + Hospitals; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

NYC Health + Hospitals is the largest public health care system in the United States, serving New Yorkers with outpatient, inpatient and home-based services across five boroughs. This role supports the Leave of Absence intake process, ensuring compliance with FMLA, Medical Leave, Paid Family Leave and related laws, while delivering excellent customer service to employees and stakeholders.

The position reports to the Assistant Director for HRSS Leaves Administration and emphasizes accuracy,

Qualifications

• Bachelor’s degree in HR/Business/Healthcare admin or related field.
• Two years of relevant HR experience if only an Associate’s degree.
• Strong interpersonal, communication, and leadership skills; comfort with technology.

Responsibilities

• Receive and process leave requests for LOA cases.
• Review FMLA eligibility based on 52-week look back and 1250 hours and route to LOA teams.
• Send standard letters and track cure periods for incomplete documentation.
• Maintain system updates and daily case logs; ensure timely processing and escalation as needed.
• Support intake team development and provide coverage during colleagues’ absence.

Skills

Interpersonal communication

Leadership

Tech proficiency

Education

Bachelor’s Degree in HR/Business/Healthcare admin

Associate’s Degree + 2 years relevant experience

Tools

PeopleSoft

Oracle

Outlook

Microsoft Office

Job description

NYC Health + Hospitals is the largest public health care system in the United States, serving New Yorkers with outpatient, inpatient and home-based services across five boroughs. This role supports the Leave of Absence intake process, ensuring compliance with FMLA, Medical Leave, Paid Family Leave and related laws, while delivering excellent customer service to employees and stakeholders.

The position reports to the Assistant Director for HRSS Leaves Administration and emphasizes accuracy,