Leave Management Specialist

Lockton; Plano (TX); On-site; USD 65,000 - 78,000; Full time

Benefits offered by this job

Referral bonus

Job summary

Lockton in Plano, TX is seeking a Leave Administration Analyst to manage employee leaves across multiple clients, including FMLA, ADA, state and unpaid leaves. You will handle incoming inquiries, documentation, and coordinate with vendors to ensure compliant absence management.

The ideal candidate has a Bachelor’s degree, strong customer service orientation, and experience with HR/Payroll systems. This is a full-time, onsite role with a focus on accuracy and timely responses.

Qualifications

• Bachelor’s Degree is required.
• Two or more years of professional experience in absence management is preferred; Customer Service experience is preferred.
• Knowledge of FMLA regulations and requirements and ADA is highly desired.
• Hands on experience with HR/Payroll systems and Microsoft Office.
• Legal right to work in the United States.

Responsibilities

• Process incoming calls, emails and system notifications regarding leaves of absence with prompt, accurate service.
• Maintain compliance with federal, state, local and union leave policies.
• Coach employees, managers and HR professionals on leave processes and policies.
• Provide information and assistance regarding potential leaves.
• Produce and track all required documentation.
• Assess, adjudicate, and track all FMLA claims and available time.
• Coordinate leaves with Short Term Disability Vendor and Workers’ Compensation teams.
• Update employee records in the HR/Payroll system.
• Escalate issues to the proper management resource as appropriate.
• Support performance targets and SLAs; identify trends for process improvements.

Skills

Customer service

Absence management

Education

Bachelor's Degree

Tools

HR/Payroll systems

Microsoft Office

Job description

Lockton in Plano, TX is seeking a Leave Administration Analyst to manage employee leaves across multiple clients, including FMLA, ADA, state and unpaid leaves. You will handle incoming inquiries, documentation, and coordinate with vendors to ensure compliant absence management.

The ideal candidate has a Bachelor’s degree, strong customer service orientation, and experience with HR/Payroll systems. This is a full-time, onsite role with a focus on accuracy and timely responses.