Leave Administration Analyst

Lockton; Plano (TX); On-site; USD 65,000 - 78,000; Full time

Benefits offered by this job

Referral bonus

Job summary

Lockton in Plano, TX is seeking a Leave Administration Analyst to manage employee leaves across multiple clients, including FMLA, ADA, state and unpaid leaves. You will handle incoming inquiries, documentation, and coordinate with vendors to ensure compliant absence management.

The ideal candidate has a Bachelor’s degree, strong customer service orientation, and experience with HR/Payroll systems. This is a full-time, onsite role with a focus on accuracy and timely responses.

Qualifications

• Bachelor’s Degree is required.
• Two or more years of professional experience in absence management is preferred; Customer Service experience is preferred.
• Knowledge of FMLA regulations and requirements and ADA is highly desired.
• Hands on experience with HR/Payroll systems and Microsoft Office.
• Legal right to work in the United States.

Responsibilities

• Process incoming calls, emails and system notifications regarding leaves of absence with prompt, accurate service.
• Maintain compliance with federal, state, local and union leave policies.
• Coach employees, managers and HR professionals on leave processes and policies.
• Provide information and assistance regarding potential leaves.
• Produce and track all required documentation.
• Assess, adjudicate, and track all FMLA claims and available time.
• Coordinate leaves with Short Term Disability Vendor and Workers’ Compensation teams.
• Update employee records in the HR/Payroll system.
• Escalate issues to the proper management resource as appropriate.
• Support performance targets and SLAs; identify trends for process improvements.

Skills

Customer service

Absence management

Education

Bachelor's Degree

Tools

HR/Payroll systems

Microsoft Office

Job description

Leave Administration Analyst – (2601VQ)

Referral Bonus

: 2,000.000000

Description

Do you enjoy administering leaves? Would you enjoy working with various clients that vary in size and industry? Do you enjoy being in a collaborative, professional environment? Then we have the position for you!

Lockton is a global professional services firm with over 10,000 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world’s largest privately held, independent insurance broker by helping clients achieve their business objectives. Lockton has been recognized by Business Insurance magazine as a “Best Place to Work in Insurance.”

Lockton is known throughout the insurance industry as an entrepreneurial, progressive and successful insurance broker. As a result of continued individual and group accomplishments, Lockton has a record of steady and substantial growth. If you are a committed professional with a passion for delivering unparalleled service, Lockton is interested in hearing from you.

Due to our success and increased business opportunities, we are looking for a Leave Administration Analyst to provide excellent customer service to employees with regards to all aspects of regarding all types of employee leaves of absence for multiple clients, including FMLA, ADA, State leaves, Unpaid company leaves, USERRA, as well as being a liaison between the client and their STD/LTD vendor. The ideal candidate will demonstrate a high level of professionalism; possess the ability to work well in a fast-paced environment, have the flexibility to easily adapt to changing priorities and want to engage in new opportunities to learn. The ideal candidate will demonstrate a high level of professionalism, possess the ability to work well in a fast-paced environment, the flexibility to easily adapt to changing priorities and desire to engage in new opportunities to learn.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service
• Responsible for utilizing the tools provided to maintain compliance with federal, state, local and union specific leave policies
• Coach employees, managers and HR professionals on the appropriate web based processes, legal requirements and policy regarding leaves
• Provide employees/managers with information and assistance regarding potential leaves
• Produce and track all required documentation
• Assess, adjudicate, and track all FMLA claims and available time
• Coordinate leaves with Short Term Disability Vendor and Workers’ Compensation Claims Teams to properly administer concurrent leaves
• Update employee records in the HR/Payroll system as appropriate
• Escalate issues to the proper management resource as appropriate
• Maintain established performance goals and help ensure the organization is meeting performance targets and complying with service level agreements
• Provide critical thinking regarding absence management processes. Identify trends and make recommendations for continuous process improvements to management

LI-SM3

Qualifications

• Bachelor’s Degree is required
• Two or more years of professional experience in absence management is preferred; Customer Service experience is preferred
• Knowledge of FMLA regulations and requirements and ADA is highly desired
• Hands on experience with HR/Payroll systems is desired, along with experience using email and Microsoft Office suite
• Must have a strong disposition toward customer service and proven aptitude for computer based leave transaction processing
• Legal right to work in the United States

Primary Location

: TX-Plano

Schedule

: Full-time

Hiring Manager

: Shawna Straight

Organization

: Talbot Consulting Series

Anticipated Closing Date

:Ongoing|Ongoing