Leave & Disability Operations Specialist | Flexible Hours

Parsons; United States; On-site; USD 37,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

ESOP

401(k)

Life insurance

Flexible work schedules

Holidays

Job summary

Parsons is seeking a Leave Specialist to support employees with leave of absence requests and manage related HR processes. You will coordinate with managers and HR functions, generate leave reports, and ensure timely responses to employee inquiries.

The role requires a Bachelor's degree or equivalent, 1+ year of LOA experience, 3+ years HR experience, and 4+ years of customer service. Proficiency in MS Office, Workday, CostPoint, TESS, E-verify, and Service Cloud is needed.

Qualifications

• Bachelor's degree or equivalent from two-year college or technical school is desired.
• Minimum one year of leave of absence administration experience
• Minimum three years of HR experience
• Minimum four years customer service experience
• Strong foundational knowledge of HR, Benefits and Payroll concepts and ability to learn and retain Parsons' policies and business processes
• Ability to work any schedule during hours of operation: 9am to 8pm ET, Monday through Friday.
• Ability to learn and use technology to perform job requirements, including but not limited to MS Office, Workday, CostPoint, TESS, E-verify, BT line, Chat platform, and case management via Service Cloud/Salesforce.

Responsibilities

• Assist employees when requesting leave of absence from work that may include but not limited to: Medical, Personal, Military, Disability, FMLA and ADAAA
• Oversee the return to work process and coordinate with manager, talent leader and employee relations functions
• Generate and distribute reports to functional areas relating to leave of absence
• Conduct HR operational transactions in the HR systems and applications that support disability cases
• Resolve employee questions and issues in a timely manner
• Project manage prompt and complete resolution of technical challenges, collaborating with other teams to get the job done effectively and efficiently.
• Serve as an informational resource for HR Central for leave and disability
• Work closely with vendors to ensure service levels are effective
• Proactively identify policy and process improvement opportunities to deliver enhanced customer services to the organization
• Back up other HR Central team members, as needed
• Performs additional HR tasks and/or special projects, as assigned

Skills

Leave of absence administration

HR experience

Customer service

Scheduling flexibility

Policy and process improvement

Education

Bachelor’s degree or equivalent

Tools

MS Office

Workday

CostPoint

TESS

E-verify

Service Cloud

Salesforce

Job description

Parsons is seeking a Leave Specialist to support employees with leave of absence requests and manage related HR processes. You will coordinate with managers and HR functions, generate leave reports, and ensure timely responses to employee inquiries.

The role requires a Bachelor's degree or equivalent, 1+ year of LOA experience, 3+ years HR experience, and 4+ years of customer service. Proficiency in MS Office, Workday, CostPoint, TESS, E-verify, and Service Cloud is needed.