Leave Benefit Coordinator

Massachusetts; Boston (MA); Hybrid; USD 50,000 - 90,000; Full time

Job summary

Join a mission-driven team as a Leave Benefit Coordinator, where your compassion and problem-solving skills will make a lasting impact on employees navigating family and medical leave. This role offers a unique opportunity to shape leave administration, ensuring state employees receive the support they need during life's important transitions. With a focus on collaboration and customer service, you'll work in a hybrid environment that values flexibility and teamwork. If you're detail-oriented and eager to help others, this position is perfect for you!

Benefits

Career Development

Mission-Driven Team

Hybrid Flexibility

Impactful Work

Qualifications

• 3+ years of experience in personnel work, including staffing and job analysis.
• Proficiency in Microsoft 365 applications is essential.

Responsibilities

• Guide employees on leave programs and payment mechanisms.
• Ensure compliance with federal and state leave laws.
• Maintain accurate case records and documentation.

Skills

Customer Service Excellence

Critical Thinking

Collaboration Skills

Adaptability

Strong Communication

Problem-Solving

Education

Bachelor's Degree

Associate's Degree

Graduate Degree in Personnel Management

Tools

Microsoft 365

AbsenceSoft

Job description

**Selected candidates can expect to start early July 2025.**

The Commonwealth of Massachusetts Executive Branch is one of the state's largest employers with over 46,000 employees that span 11 secretariats and 70 plus agencies. From Accountants to X-ray technicians with hundreds of titles in between, we are one employer with many career opportunities. The Commonwealth is looking for leaders, thinkers, creators, and innovators. We are a diverse workforce that reflects the diverse population that we serve.

The Human Resources Division (HRD) is an agency within the Executive Office for Administration and Finance. HRD provides support to state agencies in all matters relating to the Commonwealth's classification, compensation, benefits, recruitment, training & employee development, civil rights, collective bargaining and workers compensation administration.

The Office of Leave Policy Administration (OLPA) is a unit within HRD which administers a comprehensive set of family and medical leave benefits for state employees in the Executive Department, which span approximately eighteen (18) union contracts; the Executive Department’s Red Book leave policies for managers and employees not covered by a union contract; federal/state laws such as the federal Family and Medical Leave Act (FMLA) and Massachusetts Paid Family and Medical Leave (PFML) law; and other leave policies of the Executive Department.

Join Our Team as a Leave Benefit Coordinator: Make a Lasting Impact!

Are you passionate about helping people during life’s most important transitions? Do you thrive in a role where compassion, problem-solving, and attention to detail come together? The OLPA team is looking for dedicated Leave Benefit Coordinators to ensure state employees receive the support they need when navigating family and medical leave.

In this role, you’ll serve as a trusted resource, guiding employees through the complexities of leave benefits with care and clarity. Whether they’re welcoming a child, managing a serious health condition, or caring for a loved one, your expertise will make a real difference in their experience.

This is a unique opportunity to join a newly expanded, mission-driven team committed to providing a best-in-class leave experience. You’ll play a key role in shaping and improving leave administration for state employees—helping make state government a great place to work and serve.

If you're detail-oriented, customer-focused, and eager to make an impact, we invite you to apply!

Why You Should Apply:

• Impactful Work: Help employees access the leave benefits that allow them to balance their personal and professional lives with ease and confidence.
• Career Growth: Be part of an exciting transition in the Executive Department’s benefit program operations, working alongside a collaborative, mission-driven team dedicated to making state government a great place to work and serve.
• Hybrid Flexibility: This position allows you to thrive in both virtual and in-person environments, giving you the best of both worlds.
• Compassion at the Core: If you’re someone who enjoys actively listening and helping others through complex situations, this is the role for you!

Key Responsibilities:

• Guide Employees: Counsel employees on leave programs, entitlements, and payment mechanisms with clarity and compassion.
• Simplify Complexities: Demystify the intricacies of leave benefits, making the process easier to understand and navigate.
• Ensure Compliance: Interpret and apply federal and state leave laws (FMLA, PFML, ADA), collective bargaining agreements, and internal policies while balancing employee needs.
• Case Management & Documentation: Maintain accurate case records and supporting documentation, ensuring compliance, consistency, and clear communication across teams.
• Collaborative Work: Partner with HR service teams, including payroll, benefits coordinators, and ADA coordinators, to ensure employees receive holistic support.
• Stay Current: Keep up-to-date with collective bargaining agreements, federal/state laws, and Executive Department policies related to family and medical leave.
• Customer Service Excellence: Use your exceptional communication and compassion skills when helping employees through potentially stressful or complex situations.
• Support with Documentation: Review medical certifications and supporting documents to ensure completeness and compliance.
• Professional Communication & Decision-Making: Use sound judgment and strong communication skills to convey decisions about leave eligibility clearly, ensuring employees and stakeholders understand both the process and next steps.

What We’re Looking For:

• Experience: Prior work in a unionized environment or familiarity with employee benefits programs (such as group insurance benefits, flexible spending accounts, and shared sick leave banks) is a plus!
• Collaboration Skills: A proven ability to work effectively with diverse teams and serve a wide range of employees.
• Adaptability: The ability to multitask, adjust to shifting priorities, and work under pressure while maintaining high standards.
• Critical Thinking: Strong problem-solving, deductive reasoning, and sound judgment skills to navigate complex scenarios.
• Strong Communicator: Proficiency in written and oral communication—express your ideas clearly and effectively. OLPA isn’t a call center, and we’re looking for someone who isn’t afraid to pick up the phone or connect with our employee-customers by email.
• Tech-Savvy: Proficiency in Microsoft 365 applications, including Excel, Word, PowerPoint, Teams, SharePoint, and Outlook. Working knowledge of AbsenceSoft’s leave management software is a big plus but not required!
• Certifications: CLMS, PHR, or SHRM-CP certification is a plus, but not required.

Perks of Working with OLPA:

• Career Development: Access training, workshops, and internal presentations to grow your expertise in leave management.
• Kick Start Your HR Career: Leave management opens the door to other areas of HR, including benefits, payroll, and employee relations.
• Mission-Driven Team: Be part of a team that is making a real difference in the lives of state employees and shaping the future of state government benefits.

Ready to help make a difference and guide employees through life’s important moments? Apply today to become a Leave Benefit Coordinator with OLPA and be part of a team that’s shaping the future of employee benefits.

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full-time, or equivalent part-time professional experience in personnel work, the major duties of which include classification, staffing, job analysis and/or job evaluation, (B) of which at least one year must have been in a professional capacity, or (C) any equivalent combination of the required experience and the substitutions below:

Substitutions:

1. An Associate’s degree may be substituted for a maximum of one year of the required (A) experience.
2. Bachelor’s degree or higher may be substituted for a maximum of two years of the required (A) experience.
3. A Graduate degree with a major in Personnel Management, Personnel Administration or Public Administration may be substituted for the required experience.

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

The classification may require possession of a current and valid motor vehicle driver's license at a class level specific to assignment.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.