Leasing Specialist — Drive Resident Joy & Retention

Drucker-and-Falk,-LLC; Midlothian (VA); On-site; USD 19,000 - 36,000; Full time

Job summary

Bella at Westchester in Midlothian, VA is seeking a Leasing Consultant to handle apartment leasing, greet prospects, explain policies, and process move-ins. You will maintain accurate files, enter data, and support office staff while delivering strong customer service.

You will tour models, respond to resident requests promptly, stay aware of market rents and amenity details, assist with renewal efforts, and participate in community events.

Qualifications

• Ability to successfully interact with people.
• Good organizational skills.
• Strong customer service philosophy.

Responsibilities

• Lease apartments at the highest effective rent level possible while maintaining a strong customer service/satisfaction philosophy.
• Maintain a courteous and helpful attitude at all times.
• Respond to resident requests promptly and courteously and help resolve resident issues.
• Explain company policies to residents and potential residents.
• Maintain accurate resident files and enter data per policy.
• Assist in developing a resident retention/renewal program.
• Greet new residents and assist with the move-in process.
• Show the model and available vacancies.
• Participate in community events and sponsorships.

Skills

Interpersonal skills

Organizational skills

Customer service

Job description

Bella at Westchester in Midlothian, VA is seeking a Leasing Consultant to handle apartment leasing, greet prospects, explain policies, and process move-ins. You will maintain accurate files, enter data, and support office staff while delivering strong customer service.

You will tour models, respond to resident requests promptly, stay aware of market rents and amenity details, assist with renewal efforts, and participate in community events.