Leasing Specialist: Drive Occupancy & Resident Experience

Florida Crystals Corporation; Delray Beach (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Florida Crystals Corporation’s FC I Residential division seeks a Leasing Associate to manage the end-to-end process from prospect contact to resident move-in. You will maintain top-tier customer service, present the community, and drive occupancy through tours and leases.

You will handle lease paperwork, coordinate with maintenance, and assist with marketing and events to bring in qualified leads while upholding brand standards across properties in Florida.

Qualifications

• Experience delivering first-class customer service to prospects and residents.
• Ability to convert inquiries into tours and leases through strong relationship-building.
• Aptitude for using data and reports to improve leasing performance.

Responsibilities

• Develop and maintain first-class customer service relationships with prospects and residents.
• Ensure leasing office, tour path, model apartments, vacant units, and curb appeal are impeccable.
• Sell features and services with thorough knowledge of property, sister properties, and competitors.
• Convert phone calls to tours, tours to leases, and internet leads to tours/leases.
• Ensure guest information is complete in the property management system and follow up with prospects.
• Prepare and know all lease-related paperwork (applications, move-in info, renewals).
• Review performance reports weekly and use data to improve leasing of available units.
• Resolve resident concerns including maintenance requests and follow up for quality service.
• Assist with marketing and outreach to increase property traffic and internet leads.
• Plan, organize, and attend resident functions.

Skills

Customer service

Communication

Multitasking

Attention to detail

Time management

Education

High School diploma or GED

Tools

Property management software

Job description

Florida Crystals Corporation’s FC I Residential division seeks a Leasing Associate to manage the end-to-end process from prospect contact to resident move-in. You will maintain top-tier customer service, present the community, and drive occupancy through tours and leases.

You will handle lease paperwork, coordinate with maintenance, and assist with marketing and events to bring in qualified leads while upholding brand standards across properties in Florida.