Leasing Specialist: Drive Occupancy and Service Excellence

Landmark Property Services; Richmond (VA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Positive, team‑oriented work env

Quarterly and annual incentive bonus

Grow within the property management

FREE medical and dental options

Job summary

Landmark in Richmond, VA is hiring a leasing associate to market and show apartments, process leases, and deliver outstanding resident service. This on-site role requires weekday work and some Saturdays, with a hourly wage of $20–$24.

You will build relationships with residents, handle renewals and deposits, and support the property team in daily operations at Willow Oaks. Experience in leasing and strong communication are preferred.

Qualifications

• Outstanding customer service skills.
• Prior leasing experience.
• Strong sales and communication skills (verbal and written).
• Proficiency with Microsoft Office and general computer systems.
• Availability to work weekdays and Saturdays.
• Ability to pass background and drug screening.
• Experience with RealPage property management software is a plus.

Responsibilities

• Market and promote apartment homes to achieve maximum occupancy.
• Tour prospective residents and follow up on leads.
• Prepare, process, and review leases and related documentation.
• Handle move-ins, move-outs, and lease renewals.
• Collect rent and assist with delinquent accounts under the direction of the Property Manager.
• Maintain resident files, ledgers, and cash receipt records.
• Answer phones and perform general office and administrative duties.
• Make money deposits in accordance with company policy.
• Build positive relationships with residents and provide outstanding customer service.
• Ensure the community is clean, safe, and well-maintained.
• Adhere to company policies, accounting procedures, budgets, and Fair Housing laws.
• Report accidents, emergencies, or safety concerns immediately.
• Maintain a strong safety mindset, including proper use of PPE when required.
• Perform additional duties as assigned.

Skills

Outstanding customer service

Leasing experience

Sales

Communication skills

MS Office / computer systems

Availability weekdays & Saturdays

Background check / drug screening

RealPage software (plus)

Tools

RealPage

Job description

Landmark in Richmond, VA is hiring a leasing associate to market and show apartments, process leases, and deliver outstanding resident service. This on-site role requires weekday work and some Saturdays, with a hourly wage of $20–$24.

You will build relationships with residents, handle renewals and deposits, and support the property team in daily operations at Willow Oaks. Experience in leasing and strong communication are preferred.