Leasing Specialist, Community & Occupancy Advocate

Related Affordable; Chicago (IL); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Medical, vision and dental options

401(k)

Life insurance

Employee Assistance Program

Job summary

Related Affordable is seeking a Leasing Coordinator for Circle Park in Chicago, IL. You will manage leasing activities, handle inquiries, conduct tours, qualify applicants, and ensure accurate lease files in compliance with HUD, LIHTC, and HPD requirements.

The role emphasizes attention to detail, customer service, and coordinating open houses and events to drive occupancy and retention while maintaining resident satisfaction.

Qualifications

• 2+ years of experience in leasing, marketing, hospitality, sales or multifamily operations.
• Superb customer service skills.
• Proficient in rent calculation methods, including HPD and HUD standards.
• HS Diploma/GED (bachelor’s preferred).
• Review and interpret financial documents like pay stubs, tax returns, and rent statements.
• Current State Real Estate or Leasing License (or willingness to obtain).
• Demonstrated ability to manage multiple deadlines, stay highly organized, and ensure compliance under regulatory frameworks.
• Experience with property management software (e.g., RealPage, OneSite, Yardi, JD Edwards), a plus.
• Excellent interpersonal and communication skills, with the ability to quickly build trust with teams and residents.
• Adaptable, proactive, and comfortable working in fast-paced, changing environments.
• Demonstrates accountability and resilience, with a commitment to resident-centered service and collaborative teamwork.
• Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally.
• Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment.

Responsibilities

• Generate and manage leasing traffic and waitlists through outreach, tours, and consistent follow-up to convert qualified prospects.
• Pre-qualify applicants, prepare accurate lease files, and complete all move-in, renewal, and recertification documentation in compliance with HUD, LIHTC, and HPD requirements.
• Conduct engaging property tours, open houses, and resident events that highlight community features and promote occupancy.
• Log and track all prospect applicant activity, applications, and conversions in the property management system, report on leasing performance and challenges.
• Deliver exceptional customer service and collaborate with management to develop ideas that improve marketing, retention, and occupancy results.
• Prepare qualified applicant files for seamless transition to the Occupancy Specialist for full review and move-in processing.
• Coordinate and host open houses, resident events, and marketing initiatives to generate qualified traffic.
• Conduct local outreach to build community relationships and attract new prospects.
• Identify market competition, pricing trends, and marketing opportunities to help maintain a competitive edge.
• Report on traffic numbers, applications, conversion ratios, occupancy, and leasing challenges to management.
• Provide exceptional customer service to residents and prospects to support retention and community satisfaction.
• Offer ideas and assist in implementing strategies to improve occupancy and leasing performance.
• Review and verify income, assets, and household composition to determine pre-eligibility of the affordable housing program(s)
• Maintain compliance with LIHTC and Section 8 programs and adhere to all fair housing guidelines.
• Maintain accurate resident folders; track deadlines to ensure timely completion of applications once a qualified lead is determined.
• Provide notary services as needed for official documentation

Skills

Customer service

Leasing

Communication

Detail orientation

Pre-qualification

Deadline management

Team collaboration

Education

HS Diploma/GED

Bachelor's degree preferred

Real estate license

Tools

RealPage

OneSite

Yardi

JD Edwards

Job description

Related Affordable is seeking a Leasing Coordinator for Circle Park in Chicago, IL. You will manage leasing activities, handle inquiries, conduct tours, qualify applicants, and ensure accurate lease files in compliance with HUD, LIHTC, and HPD requirements.

The role emphasizes attention to detail, customer service, and coordinating open houses and events to drive occupancy and retention while maintaining resident satisfaction.