Leasing Specialist: Affordable Housing & Resident Experience

Evolving Solution Services; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Advocate support services

Flexible Spending Accounts (FSA)

Company-paid life insurance and AD&D

Disability coverage (short-term and 
•

401(k) with company match

Paid time off (PTO)

Paid holidays

Pre-tax commuter benefits

Employee Assistance Program (EAP)

Legal insurance options

Free on-site parking

Job summary

WC Smith is seeking a Leasing Consultant for Manor Village to support leasing operations and deliver exceptional resident service in a housing-diversified community.

You will conduct tours, process applications, and guide applicants through the leasing process while ensuring compliance with housing programs and policies.

Qualifications

• Two years of leasing experience in residential property management.
• Experience with subsidized housing or LIHTC programs is a plus.
• Strong knowledge of Fair Housing laws and leasing best practices.
• Ability to manage multiple tasks and deadlines with attention to detail.
• Proficiency with Microsoft Office and property management systems.

Responsibilities

• Conduct apartment tours and present the community to prospective residents.
• Respond to leasing inquiries by phone, email, and in person.
• Process applications and housing packets per program requirements.
• Verify documents and assist with eligibility reviews for subsidized housing.
• Maintain waiting lists and applicant files in compliance with policies.
• Coordinate move-ins, lease signings, recertifications, transfers and move-outs.
• Assist residents with questions about leases and housing programs.
• Ensure resident files are complete and audit-ready.
• Enter and maintain prospect, applicant, and resident data in PM systems.
• Support occupancy goals through lead management and retention efforts.
• Partner with management to ensure Fair Housing compliance.

Skills

Leasing experience

Customer service

Organization

Communication

Fair housing knowledge

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Yardi

Job description

WC Smith is seeking an experienced Leasing Consultantto join our team at Manor Village. This individual is responsible for supporting the community's leasing operations and providing exceptional customer service to prospective and current residents. Our Leasing Consultants play a critical role in maintaining occupancy, ensuring compliance with affordable housing requirements, and guiding applicants through the leasing process. As a Leasing Consultant, you are detail-oriented, organized, customer-focused, and committed to creating a positive resident experience.

Schedule: Monday–Friday, 8:00 AM–5:00 PM, with rotating Saturdays per month from 9:00 AM–1:00 PM.

The Leasing Consultant Will:

• Conduct apartment tours and effectively present the community to prospective residents.
• Respond promptly and professionally to leasing inquiries by phone, email, and in person.
• Process applications and housing packets in accordance with community and program requirements.
• Verify applicant documentation and assist with eligibility reviews for subsidized housing programs.
• Maintain waiting lists and applicant files in compliance with company policies and regulatory requirements.
• Coordinate move-ins, lease signings, recertifications, transfers, and move-outs.
• Assist residents with questions regarding leases, housing assistance programs, and community policies.
• Ensure resident files are complete, accurate, and audit-ready at all times.
• Maintain knowledge of affordable housing regulations and occupancy requirements.
• Enter and maintain prospect, applicant, and resident information within property management systems.
• Support occupancy goals through effective lead management and resident retention efforts.
• Partner with the management team to ensure compliance with all Fair Housing and affordable housing regulations.
• Maintain a professional appearance, attitude, and customer service approach at all times.
• Perform other duties as assigned.

• Minimum of 2 years of experience as a Leasing Consultant in residential property management.
• Previous experience working at a subsidized, affordable housing, Section 8, or LIHTC community.
• Experience processing housing packets and reviewing applicant documentation for program eligibility.
• Knowledge of affordable housing compliance requirements, including certifications and recertifications.
• Strong understanding of Fair Housing laws and leasing best practices.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• High attention to detail and ability to maintain accurate records and resident files.
• Proficiency with Microsoft Office applications.
• Previous experience with Yardi is preferred.
• Ability to work collaboratively with residents, applicants, vendors, and team members.
• High school diploma or equivalent required.
• Ability to stand, walk, climb stairs, and tour the community throughout the workday.

Benefits for Full-Time Employees (Average of 30 or more hours per week):

• Comprehensive medical, dental, and vision insurance
• Health Advocate support services
• Flexible Spending Accounts (FSA)
• Company-paid life insurance and AD&D
• Company-paid short-term and long-term disability coverage
• 401(k) plan with company match
• Generous paid time off (PTO)
• Ten paid holidays annually
• Pre-tax commuter benefits
• Employee Assistance Program (EAP)
• Legal insurance options
• Free on-site parking

ABOUT WC SMITH

WC Smith is a leading multidisciplinary real estate company firmly grounded in the District of Columbia. We have provided integrated real estate services to the DC metropolitan area for over 50 years, developing and managing a portfolio in excess of 10,000 units of residential real estate. Founded in 1968, WC Smith has built a reputation as one of the most capable and respected property management and development organizations in the area. What sets WC Smith apart from other firms is our holistic approach to community building. We believe it takes more than attractive housing and office buildings to sustain neighborhoods, and over the past 50+ years, we have developed a successful model for creating and maintaining healthy communities. Our projects uniquely combine the city’s long-term vision for growth with our residents’ vision for how a community best serves their needs and desires. We are committed to the viability and sustainability of the neighborhoods we create and to the well-being of the people who live there and inhabit them. We are looking for self-starters and go-getters who demonstrate the resourcefulness, enthusiasm, and relationship-building skills essential to offering the best level of service and communication to clients and team members. Our employees enjoy a friendly work environment in the rapidly developing Capitol Riverfront area, a focus on personal and professional wellness, and opportunities for professional growth. WC Smith is an equal opportunity employer and values diversity. Employment decisions are made based on business needs, qualifications, and merit. If you need assistance or accommodation, you may reach us at careers @wcsmith.com

WC Smith does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless WC Smith has an active agreement in place with the recruiter and such a request has been made by the Talent Acquisition team, and such a candidate was submitted to the WC Smith Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to WC Smith in violation of this policy may be used by WC Smith without obligation to pay any fees of any kind to the recruiter. Any recruiting agencies or third parties interested in a future partnership, please contact careers @wcsmith.com. Failure to comply could impact future potential partnership.