Field Support Engineer

William C Smith & Co Inc; Washington (District of Columbia); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Health Advocate support services

Flexible Spending Accounts (FSA)

Company-paid life insurance and AD&D

Company-paid short‑term and long‑term 

Disability coverage

401(k) plan with company match

Generous PTO

Ten paid holidays annually

Pre-tax commuter benefits

Employee Assistance Program (EAP)

Legal insurance options

Free on‑site parking

Job summary

WC Smith is seeking an experienced Field Support Engineer to provide hands-on technical support across our corporate office and locations in the DC area. The role includes desktop support, troubleshooting hardware/software, and assisting with daily IT needs for employees.

Approximately 50% travel between DMV locations is required. Schedule is Monday–Friday, 8:00 am to 5:00 pm. The ideal candidate has 3–5 years of IT support experience and strong Microsoft 365 proficiency.

Qualifications

• 3–5 years of professional IT support experience required.
• Strong hands‑on desktop support and troubleshooting experience required.
• Proficiency with Microsoft 365 applications and supporting end‑user applications.

Responsibilities

• Provide onsite and remote desktop support to employees across multiple company locations.
• Troubleshoot and resolve desktop, laptop, hardware, software, connectivity, and peripheral issues.
• Provide end‑user support for Microsoft 365 applications and related technology.
• Install, configure, maintain, and troubleshoot computers, monitors, printers, and other end‑user equipment.
• Diagnose technical issues and determine appropriate solutions or escalation when necessary.
• Assist with new employee technology setup, equipment deployment, and ongoing user support.
• Respond to IT support requests in a timely manner and communicate clearly with users throughout the resolution process.
• Travel regularly between company locations throughout the DMV area to provide hands‑on technical support.
• Maintain accurate documentation of technical issues, resolutions, equipment, and support activities.
• Assist with phone system support and administration as needed.
• Collaborate with the IT team on technology deployments, upgrades, projects, and other initiatives.

Skills

Desktop support

Microsoft 365

Hardware troubleshooting

Software troubleshooting

Remote support

Customer service

Tools

Remote desktop tools

Job description

Job Description

Job Description

WC Smith is seeking an experienced

Field Support Engineer

to provide hands‑on technical support across our corporate office and company locations throughout the DC area. This role is ideal for someone who enjoys troubleshooting, working directly with end users, and providing technical support in both office and field environments. The Field Support Engineer will provide desktop support, troubleshoot hardware and software issues, support Microsoft 365 applications, and assist with the day‑to‑day technology needs of employees across the organization. Approximately 50% of this role requires local travel between WC Smith locations throughout the DMV area, so candidates must be comfortable regularly traveling to different company sites.

Schedule:

Monday–Friday 8:00 am - 5:00 pm

The Field Support Engineer Will:

• Provide onsite and remote desktop support to employees across multiple company locations.


• Troubleshoot and resolve desktop, laptop, hardware, software, connectivity, and peripheral issues.


• Provide end‑user support for Microsoft 365 applications and related technology.


• Install, configure, maintain, and troubleshoot computers, monitors, printers, and other end‑user equipment.


• Diagnose technical issues and determine appropriate solutions or escalation when necessary.


• Assist with new employee technology setup, equipment deployment, and ongoing user support.


• Respond to IT support requests in a timely manner and communicate clearly with users throughout the resolution process.


• Travel regularly between company locations throughout the DMV area to provide hands‑on technical support.


• Maintain accurate documentation of technical issues, resolutions, equipment, and support activities.


• Assist with phone system support and administration as needed.


• Collaborate with the IT team on technology deployments, upgrades, projects, and other initiatives.

A Leading Applicant Has:

• 3–5 years of professional IT support experience required.


• Strong hands‑on desktop support and troubleshooting experience required.


• Proficiency with


• Microsoft 365


• and supporting end‑user applications.


• Strong knowledge of computer hardware, software, peripherals, and general technical troubleshooting.


• Ability to diagnose and resolve technical issues independently while recognizing when escalation is necessary.


• Strong customer service, communication, and problem‑solving skills.


• Ability to manage multiple support requests and prioritize issues effectively.


• Ability and willingness to travel approximately 50% of the time between company locations throughout the DC metropolitan area.


• Valid driver’s license and reliable transportation required.


• Experience with business phone system support and administration is preferred.

Benefits for Full-Time Employees (Average of 30 Hours of More Per Week):

• Comprehensive medical, dental, and vision insurance


• Health Advocate support services


• Flexible Spending Accounts (FSA)


• Company-paid life insurance and AD&D


• Company-paid short‑term and long‑term disability coverage


• 401(k) plan with company match


• Generous paid time off (PTO)


• Ten paid holidays annually


• Pre-tax commuter benefits


• Employee Assistance Program (EAP)


• Legal insurance options


• Free on‑site parking.

ABOUT WC SMITHWC Smith is a leading multidisciplinary real estate company firmly grounded in the District of Columbia. We have provided integrated real estate services to the DC metropolitan area for over 50 years, developing and managing a portfolio in excess of 10,000 units of residential real estate. Founded in 1968, WC Smith has built a reputation as one of the most capable and respected property management and development organizations in the area. What sets WC Smith apart from other firms is our holistic approach to community building. We believe it takes more than attractive housing and office buildings to sustain neighborhoods, and over the past 50 years, we have developed a successful model for creating and maintaining healthy communities. Our projects uniquely combine the city’s long‑term vision for growth with our residents’ vision for how a community best serves their needs and desires. We are committed to the viability and sustainability of the neighborhoods we create and to the well‑being of the people who live there and inhabit them. We are looking for self‑stators and go‑getters who demonstrate the resourcefulness, enthusiasm, and relationship‑building skills essential to offering the best level of service and communication to clients and team members. Our employees enjoy a friendly work environment in the rapidly developing Capitol Riverfront area, a focus on personal and professional wellness, and opportunities for professional growth. WC Smith is an equal opportunity employer and values diversity. Employment decisions are made based on business needs, qualifications, and merit. If you need assistance or accommodation, you may reach us at careers @wcsmith.comWC Smith does not accept unsolicited resumes from individual recruiters or third‑party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless WC Smith has an active agreement in place with the recruiter and such a request has been made by the Talent Acquisition team, and such a candidate was submitted to the WC Smith Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to WC Smith in violation of this policy may be used by WC Smith without obligation to pay any fees of any kind to the recruiter. Any recruiting agencies or third parties interested in a future partnership, please contact careers @wcsmith.com. Failure to comply could impact future potential partnership.