Leasing & Resident Experience Specialist

Trinity Property Consultants; St. Louis (MO); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401K

Life & Disability Insurance

Paid Time Off

Referral Bonuses

Volunteer Time Off

Professional development & tuition

Job summary

Trinity Property Consultants is seeking a Leasing Consultant in St. Louis to welcome prospective residents, lease units, and drive occupancy.

You will support marketing efforts, process applications, and guide residents through move-in while delivering exceptional service. The role emphasizes organized operations, accurate record-keeping, and timely maintenance follow-through, with nights, weekends, and holidays as needed.

Qualifications

• 1 year of customer service or sales experience; multifamily leasing preferred.
• High school diploma or equivalent required; knowledge of Fair Housing laws a plus.

Responsibilities

• Show, lease, and welcome prospective residents to the property.
• Assist in completing market surveys and execute marketing strategies to maintain occupancy.
• Process rental applications accurately and efficiently.
• Guide residents through move-in for a smooth experience.
• Provide superior customer service and respond to inquiries promptly.
• Process maintenance requests and ensure timely resolution.
• Maintain resident files with accuracy and completeness.
• Maintain unit availability and community calendars; support administrative tasks as needed.

Skills

Customer service

Sales

Organization

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Yardi

Entrata

EliseAI

Celeri

Job description

Trinity Property Consultants is seeking a Leasing Consultant in St. Louis to welcome prospective residents, lease units, and drive occupancy.

You will support marketing efforts, process applications, and guide residents through move-in while delivering exceptional service. The role emphasizes organized operations, accurate record-keeping, and timely maintenance follow-through, with nights, weekends, and holidays as needed.