Leasing & Resident Experience Specialist

Arcan Capital, LLC.; Fairhope (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

Two weeks paid vacation

5 days PTO/Sick leave

Matching 401k

Job summary

Arcan Capital, a dynamic property management company in Fairhope, AL, seeks a Customer Service Agent to greet prospective residents and guide them through the leasing journey from inquiry to move-in.

You will collaborate with on-site teams to ensure smooth daily operations, showcase communities, and highlight amenities while delivering exceptional service to new and existing residents. A customer-first mindset and communication skills are essential.

Qualifications

• High school diploma or equivalent required.
• Prior experience in customer service, leasing, hospitality, or administrative support preferred.
• Ability to handle confidential information with professionalism and discretion.
• Bilingual a plus.

Responsibilities

• Engage with prospective residents by providing property tours, answering inquiries, and promoting community amenities.
• Drive occupancy goals by communicating benefits of Arcan Capital’s apartments and guiding prospects through the application process.
• Assist with leasing operations, including processing applications, background checks, and preparing lease agreements.
• Ensure move-in readiness by coordinating apartment inspections and completing preparations.
• Provide exceptional customer service by addressing resident concerns, handling lease renewals, and fostering a welcoming environment.
• Manage leasing-related administrative tasks, including maintaining resident records.
• Respond promptly to inquiries via phone, email, and in-person interactions with a professional approach.
• Maintain knowledge of market trends and competitor properties to position Arcan Capital’s communities.
• Support community events and resident engagement initiatives.

Skills

Customer service mindset

Excellent communication

Interpersonal skills

Multitasking

Detail-oriented

Word

Excel

Outlook

Team player

Flexible schedule

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Arcan Capital, a dynamic property management company in Fairhope, AL, seeks a Customer Service Agent to greet prospective residents and guide them through the leasing journey from inquiry to move-in.

You will collaborate with on-site teams to ensure smooth daily operations, showcase communities, and highlight amenities while delivering exceptional service to new and existing residents. A customer-first mindset and communication skills are essential.