Leasing & Resident Experience Specialist

Arcan Capital, LLC.; Chelsea (AL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid vacation

PTO/Sick leave

401k match

Job summary

Arcan Capital, LLC. is seeking a Customer Service Agent to greet prospective residents and guide them through the leasing process from inquiry to move-in.

You will build rapport, answer questions, and collaborate with on-site teams to ensure a seamless experience that showcases our communities and amenities. You will handle inquiries via phone, email, and in person, maintain accurate resident records, and contribute to a welcoming culture with a customer-first mindset and attention to detail in

Qualifications

• Customer service mindset with passion for helping people.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Detail-oriented with strong organizational and time management skills.

Responsibilities

• Engage with prospective residents by providing property tours and answering inquiries.
• Promote community amenities and guide prospects through the application process.
• Assist with leasing operations, including processing applications and preparing lease agreements.
• Coordinate move-in readiness and apartment inspections.
• Provide exceptional customer service by addressing resident concerns and handling renewals.
• Maintain accurate resident records and respond promptly via phone, email, and in person.
• Stay informed on market trends and competitor properties to position Arcan Capital's communities.
• Support community events and resident engagement initiatives.

Skills

Customer service mindset

Excellent communication

Interpersonal skills

Multitasking

Detail-oriented

Time management

Microsoft Office

Team player

Flexible schedule

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Arcan Capital, LLC. is seeking a Customer Service Agent to greet prospective residents and guide them through the leasing process from inquiry to move-in.

You will build rapport, answer questions, and collaborate with on-site teams to ensure a seamless experience that showcases our communities and amenities. You will handle inquiries via phone, email, and in person, maintain accurate resident records, and contribute to a welcoming culture with a customer-first mindset and attention to detail in