Leasing & Resident Experience Specialist

Arlington Properties, LLC; Chesapeake (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Employee rent discounts

Training and career development

Job summary

Arlington Properties is seeking a Leasing Consultant in Chesapeake, VA to greet prospects, conduct property tours, and guide applicants through the lease process. You’ll be the face of the community, delivering friendly, informative service that boosts occupancy and resident satisfaction.

This role requires strong communication, organization, and a willingness to work weekends. Experience in leasing or customer service is preferred, and knowledge of Fair Housing rules is a plus.

Qualifications

• High school diploma or GED required; some college preferred.
• 1+ year leasing, sales, or customer service experience preferred.
• Excellent communication, organizational, and time management skills.
• Familiarity with Fair Housing laws and leasing policies.
• Basic computer proficiency; comfortable with digital tools.
• Valid driver’s license, auto insurance, and reliable transportation.
• Flexible schedule availability, including weekends.

Responsibilities

• Greet prospective residents, conduct property tours, and explain community features.
• Manage the full leasing process from application to move-in.
• Provide accurate information on pricing, availability, and policies.
• Maintain up-to-date resident files and support retention and renewal efforts.
• Conduct follow-up communications with prospects and residents.
• Promote the property through outreach efforts and marketing ideas.
• Monitor advertising platforms and provide insight into digital performance.
• Prepare competitive market surveys and analyze leasing trends.
• Collect applications, deposits, and other move-in funds.
• Enter service requests and coordinate with the maintenance team.
• Help maintain curb appeal and inspect vacant units for show-readiness.
• Assist with vendor or contractor access to units when needed.

Skills

Customer service

Communication

Organizational skills

Time management

Flexible schedule

Education

High school diploma or GED

Some college preferred

Tools

CRM software

Microsoft Office

Property management systems

Job description

Arlington Properties is seeking a Leasing Consultant in Chesapeake, VA to greet prospects, conduct property tours, and guide applicants through the lease process. You’ll be the face of the community, delivering friendly, informative service that boosts occupancy and resident satisfaction.

This role requires strong communication, organization, and a willingness to work weekends. Experience in leasing or customer service is preferred, and knowledge of Fair Housing rules is a plus.