Leasing & Resident Experience Leader

TRG Management Company; Fort Lauderdale (FL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Base Salary + Performance Bonus

Medical, dental, vision, legal, FSA, 1

Employer-matching 401k

Employee Engagement and Wellness

Company-paid PTO

Professional Development and Tuition

Job summary

TRG Management is seeking a property professional to advance leasing, occupancy, and resident experience across our portfolio of communities. The role emphasizes brand representation, program development, and cross-team collaboration to deliver exceptional service and value.

You will plan events, manage communications, monitor key metrics, and lead initiatives across the resident lifecycle from application to renewal. Join TRG for growth, perks, and a collaborative workplace.

Responsibilities

• Ensures achievement of the community’s leasing and occupancy goals.
• Represent the TRG brand by embodying our mission, vision, and values – and infusing them into resident programs and relations
• Goes beyond expectations to make living at your community relaxed, easy, and unlike any other apartment experience.
• Plan resident events, activities, and loyalty programs that can help add value to your community and drive incremental revenue
• Manage resident communication initiatives, effectively identifying and sharing meaningful information
• Keep your finger on the pulse of resident satisfaction levels to make sure we are delivering exceptional service to our customers and residents.
• Update and monitor key performance indicators that measure traffic activity, closing ratios, application and leasing signing, resident satisfaction, move-ins/move-outs, and renewal rates, along with other key community metrics
• Research and help establish programs for each phase of the resident lifecycle — from application process to lease signing to renewal
• Maintain a database of proven best practices for resident experience programs
• Guide your team in the creation of meaningful resident experience programs by creating tactical plans and evaluating community performance
• Inspire your community colleagues to continually strengthen resident event strategies
• Partner with teams from other communities to deepen the company’s relationship with residents and achieve resident retention goals
• Serve as a go-to resource for residents and community teams

Job description

TRG Management is seeking a property professional to advance leasing, occupancy, and resident experience across our portfolio of communities. The role emphasizes brand representation, program development, and cross-team collaboration to deliver exceptional service and value.

You will plan events, manage communications, monitor key metrics, and lead initiatives across the resident lifecycle from application to renewal. Join TRG for growth, perks, and a collaborative workplace.