Leasing & Resident Experience Manager

TRG Management Company; Scottsdale (AZ); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Performance bonus

Healthcare benefits

Employer-paid life & disability

Job summary

TRG Management in Scottsdale, AZ is seeking a Property Manager to lead leasing and resident relations across our portfolio. You will drive occupancy, promote TRG brand values, and create engaging resident experiences that differentiate our communities.

This role emphasizes program planning, performance tracking, and cross-team collaboration to improve retention and drive community value. If you’re customer-focused and data-driven, join us to help scale our award-winning property management

Responsibilities

• Ensures achievement of the community’s leasing and occupancy goals.
• Represent the TRG brand by embodying our mission, vision, and values – and infusing them into resident programs and relations
• Goes beyond expectations to make living at your community relaxed, easy, and unlike any other apartment experience.
• Plan resident events, activities, and loyalty programs that can help add value to your community and drive incremental revenue
• Manage resident communication initiatives, effectively identifying and sharing meaningful information
• Keep your finger on the pulse of resident satisfaction levels to make sure we are delivering exceptional service to our customers and residents.
• Update and monitor key performance indicators that measure traffic activity, closing ratios, application and leasing signing, resident satisfaction, move-ins/move-outs, and renewal rates, along with other key community metrics
• Research and help establish programs for each phase of the resident lifecycle — from application process to lease signing to renewal
• Maintain a database of proven best practices for resident experience programs
• Guide your team in the creation of meaningful resident experience programs by creating tactical plans and evaluating community performance
• Inspire your community colleagues to continually strengthen resident event strategies
• Partner with teams from other communities to deepen the company’s relationship with residents and achieve resident retention goals
• Serve as a go-to resource for residents and community teams

Job description

TRG Management in Scottsdale, AZ is seeking a Property Manager to lead leasing and resident relations across our portfolio. You will drive occupancy, promote TRG brand values, and create engaging resident experiences that differentiate our communities.

This role emphasizes program planning, performance tracking, and cross-team collaboration to improve retention and drive community value. If you’re customer-focused and data-driven, join us to help scale our award-winning property management