Leasing & Resident Experience Manager

Related Group; Fort Lauderdale, Northern (FL, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

Employer matching 401k

Paid time off

Professional development

Job summary

TRG Management, a premier property management company based in South Florida, seeks a motivated professional to support leasing and resident programs across our portfolio. You will work to achieve occupancy goals, coordinate resident events, and drive retention through exceptional service.

Base salary plus performance bonus, comprehensive benefits including medical, dental, vision, 401k with company match, and generous PTO.

Responsibilities

• Ensures achievement of the community’s leasing and occupancy goals.
• Represent the TRG brand by embodying our mission, vision, and values – and infusing them into resident programs and relations.
• Plan resident events, activities, and loyalty programs that can help add value to your community and drive incremental revenue
• Manage resident communication initiatives, effectively identifying and sharing meaningful information
• Keep your finger on the pulse of resident satisfaction levels to make sure we are delivering exceptional service to our customers and residents.
• Update and monitor key performance indicators that measure traffic activity, closing ratios, application and leasing signing, resident satisfaction, move-ins/move-outs, and renewal rates, along with other key community metrics
• Research and help establish programs for each phase of the resident lifecycle — from application process to lease signing to renewal
• Maintain a database of proven best practices for resident experience programs
• Guide your team in the creation of meaningful resident experience programs by creating tactical plans and evaluating community performance
• Inspire your community colleagues to continually strengthen resident event strategies
• Partner with teams from other communities to deepen the company’s relationship with residents and achieve resident retention goals
• Serve as a go-to resource for residents and community teams

Job description

TRG Management, a premier property management company based in South Florida, seeks a motivated professional to support leasing and resident programs across our portfolio. You will work to achieve occupancy goals, coordinate resident events, and drive retention through exceptional service.

Base salary plus performance bonus, comprehensive benefits including medical, dental, vision, 401k with company match, and generous PTO.