Leasing Professional

Olive Tree Management; Wilmington (DE); On-site; USD 38,000 - 46,000; Full time

Job summary

Olive Tree Management is seeking a Leasing Professional to join our on-site team in Wilmington, DE. You will greet prospective residents, conduct property tours, explain lease terms, and manage documentation.

Day-to-day duties include processing applications, maintaining lease records, handling inquiries, coordinating with staff on service requests, and supporting resident retention through proactive communication.

Qualifications

• Experience with leases and lease documentation.
• Strong written and verbal communication.
• Ability to interact with diverse residents and team members.
• Detail-oriented and reliable with confidential information.

Responsibilities

• Greet prospective residents and conduct property tours.
• Process lease applications and maintain lease records.
• Respond to resident inquiries and coordinate service requests.
• Support renewals and resident engagement initiatives.

Skills

Customer service

Lease administration

Communication skills

Multitasking

Professionalism

Education

High school diploma

Business/Real estate education

Tools

Property management software

CRM software

Job description

Company Description

Olive Tree Management has spent over a decade delivering quality and value in all aspects of property management. The company focuses on providing responsive customer service from initial inquiry through daily living needs, aiming to support a stress-free experience for residents. Olive Tree Management centers its approach on understanding tenants’ needs, concerns, and preferences and offering tailored solutions. The organization views tenants as partners in its success, fostering long-term relationships built on trust and reliability.

Role Description

The Leasing Professional is a full-time, on-site role based in Wilmington, DE. This position is responsible for greeting prospective residents, conducting property tours, and explaining lease terms and community features. Day-to-day tasks include processing lease applications, preparing and maintaining lease documents, and ensuring accurate lease administration records. The Leasing Professional will respond to resident inquiries, handle service requests in coordination with property staff, and support resident retention through proactive communication and follow-up. The role also involves assisting with renewals, implementing resident engagement initiatives, and maintaining a professional and welcoming environment in the leasing office.

Qualifications

• Strong customer service and resident retention skills, with a focus on building positive long-term resident relationships.
• Experience with leases and lease administration, including preparing, reviewing, and maintaining accurate lease documentation.
• Effective communication skills, both verbal and written, with the ability to interact professionally with diverse residents and team members.
• Basic proficiency with property management or CRM software and standard office tools (e.g., email, spreadsheets, document processing).
• Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced environment.
• High level of professionalism, reliability, and integrity in handling confidential resident and property information.
• Previous experience in residential leasing, property management, or a related customer-facing role is preferred.
• High school diploma or equivalent required; additional education in business, real estate, or a related field is a plus.