Leasing Professional

Galman Group; Reading (Berks County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Employer  

Tuition Assistance Program

$2,000 Employee Referral Reward

Paid Holidays

20% Rent Discount at Any Galman Group 

Company Events

Job summary

Galman Group is seeking a Full-Time Leasing Professional to join our team in Reading, PA. This sales-driven role emphasizes outstanding customer service as you guide prospective residents through the leasing process, present communities, and build relationships that lead to occupancy targets.

You will greet prospects, qualify needs, coordinate with management, and handle applications while maintaining a welcoming leasing office and supporting resident satisfaction through timely follow-up.

Qualifications

• High school diploma or equivalent required; degree desirable.
• Strong customer service orientation and ability to work in fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Familiarity with computer systems and web-based applications.
• Must be able to manage time and meet deadlines.

Responsibilities

• Greet and qualify prospective residents and present communities.
• Handle calls, texts, emails and transfer to appropriate staff.
• Process lease applications and paperwork.
• Maintain showroom/model cleanliness and market readiness.
• Assist with marketing property and resident satisfaction.
• Participate in reports and meetings.
• Maintain professional leasing office atmosphere.

Skills

Leasing experience

Customer service

Communication skills

Team player

Organization

Flexibility

Interpersonal skills

Education

High School Diploma or Equivalent

Tools

CRM software

Office software

Job description

Description

Position Summary

We are seeking a Full-Time Leasing Professional to join our team! The Leasing Professional role is primarily a sales position with a strong emphasis on customer service and achieving property goals. As a Leasing Professional, you will manage the sales process from start to finish, presenting our apartments and communities in a compelling way by building relationships and creating excitement. You will maintain these relationships by providing excellent customer service and helping current residents resolve problems as they arise.

Benefits Overview

• Medical, Dental, and Vision Insurance
• Long-Term Disability Insurance (provided at no cost to you)
• Life Insurance (provided at no cost to you)
• 401(k) Retirement Plan with Employer Match
• Tuition Assistance Program
• $2,000 Employee Referral Reward
• Paid Holidays
• 20% Rent Discount at Any Galman Group Community
• Company Events, including the Annual Phillies Outing, Annual Holiday Celebration, participation in the Eagles Autism Challenge, and more!

Duties & Responsibilities

• Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Maintains a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet.
• Inspects models and "market ready" vacancies daily to ensure cleanliness.
• Answers incoming phone calls, texts, emails and handles each call accordingly, whether it is a prospect call, irate resident, service request, etc. Transfers calls to assistant manager or manager when appropriate.
• Greets prospective residents, qualifies, determines needs and preferences, and professionally presents community and specific apartments while communicating features and benefits.
• Maintains awareness of local market conditions and trends. Contributes ideas to the manager for marketing property and for improving resident satisfaction.
• Correctly completes all lease applications, assists with application verification and notifies prospective residents of results. Prepares miscellaneous resident communication as needed.
• Completes all lease paperwork including related addenda and accepts initial rents and deposits.
• Prepares Welcome gift, paperwork and keys for new residents.
• Completes Guest Card information form on all prospects, sends thank-you notes and performs follow-up.
• Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies.
• Inventories office supplies on periodic basis. Reports needs to manager.
• Organizes and files appropriate reports, leases and paperwork.
• Attends company meetings when requested.
• Assists manager and assistant manager in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.
• Performs any additional duties assigned by assistant manager, manager or supervisor.

Requirements

Education

• High School Diploma or Equivalent (College Degree or Coursework Desirable)

Specialized Skills & Knowledge

• Prior Leasing Experience Preferred but Not Required
• Must be able to work in a fast-paced and customer service-oriented environment
• Understanding of computer systems, web applications and software.
• Performs duties under pressure and meets deadlines in a timely manner 8.
• Works as part of a team.
• High degree of flexibility with the ability to work independently
• Excellent organizational, presentation, interpersonal, written and oral communication skills
• Proven ability to engage quickly with individuals in an outgoing, friendly manner, and build and maintain relationships with business leaders