Leasing Pro: Drive Tours, Leases & Resident Experience

Onni Group of Companies; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Onni seeks a Leasing Consultant to join the Phoenix leasing team, partnering with property managers to drive occupancy and revenue. You will conduct tours, manage applicant flow, and handle move-in paperwork while delivering exemplary customer service.

The role includes posting on social platforms, engaging inquiries, and maintaining CRM records. A robust understanding of leasing workflows and competitive markets helps you meet or exceed leasing goals.

Qualifications

• High school diploma is required.
• Minimum of one year of residential leasing and/or management experience is required.
• Prior experience with a revenue management system is strongly preferred.
• Prior experience with Yardi or another equivalent property management system is strongly preferred.
• Prior experience with customer reputation management tools is strongly preferred.
• Excellent customer service and interpersonal skills with the ability to relate to others.

Responsibilities

• Perform daily tours for prospective residents with the goal of converting prospects to applicants.
• Take ownership of the entire lifecycle for prospective residents, starting with initial phone call, progressing to scheduling appointments, conducting onsite tours, and concluding with lease application processing.
• Develop full knowledge of application information and process all required documents to screen a prospective resident.
• Maintain exceptional standards of the leasing office, tour path, amenity set and reset and model apartments.
• Generate leads through outreach marketing efforts, active and consistent follow-up, and daily commitment to hustle for overall leasing absorption.
• Complete final inspection of apartments before new move-ins and complete move-in paperwork with new residents.
• Collaborate with the leasing team to assess the list of vacant units, ensuring they are up to the Onni standard and ready for viewing.
• Create and post monthly social media content on TikTok (minimum 20 videos/month across property tours, amenities, resident experience, and neighborhood highlights) to drive engagement and capture qualified leasing leads via platforms such as TikTok.

Skills

Customer service

Interpersonal skills

Sales skills

Organizational skills

English proficiency

Education

High school diploma

Tools

Yardi

CRM software

Office tools

Job description

Onni seeks a Leasing Consultant to join the Phoenix leasing team, partnering with property managers to drive occupancy and revenue. You will conduct tours, manage applicant flow, and handle move-in paperwork while delivering exemplary customer service.

The role includes posting on social platforms, engaging inquiries, and maintaining CRM records. A robust understanding of leasing workflows and competitive markets helps you meet or exceed leasing goals.