Leasing Operations Specialist - Multi-Site Support & Training

Jones Street; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

401k/IRA

Life insurance

PTO

Family leave

Disability insurance

Job summary

Jones Street is seeking a flexible Leasing Operations Specialist to provide support across multiple communities within the Jones Street Residential portfolio. You will execute leasing activities, assist with onboarding, and help roll out best practices while maintaining exceptional customer service.

You will travel across properties, partner with Marketing, and drive occupancy through proactive follow-up and effective closing techniques.

Qualifications

• 2+ years of leasing experience in residential property management.
• Proficiency in Yardi or comparable property management software.
• Strong communication, sales, and customer service skills.
• Ability to train, support, and guide others while maintaining professionalism.
• Highly adaptable with strong organizational and time management skills.
• Willingness and ability to travel regularly across the portfolio.

Responsibilities

• Serve as interim Leasing Consultant at properties in need of support.
• Execute leasing activities: tours, applications, lease signing, move-in coordination.
• Support onboarding and training of new leasing staff.
• Develop and roll out leasing best practice documentation with Leasing & Marketing teams.
• Partner with Marketing to support promotions and lead generation.
• Drive occupancy and revenue through follow-up and closing techniques.
• Provide guidance on promotions, renewals, and customer engagement strategies.
• Collaborate with Community Managers and Regional Portfolio Managers on site solutions.
• Travel to properties across the portfolio as needed.

Skills

Leasing expertise

Customer service

Communication

Sales

Training & mentoring

Tools

Yardi

Job description

Jones Street is seeking a flexible Leasing Operations Specialist to provide support across multiple communities within the Jones Street Residential portfolio. You will execute leasing activities, assist with onboarding, and help roll out best practices while maintaining exceptional customer service.

You will travel across properties, partner with Marketing, and drive occupancy through proactive follow-up and effective closing techniques.