Leasing Manager | Lead Team, Boost Occupancy & Retention

DTN; East Lansing (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Vision & Dental

401K

PTO / Holidays

Volunteer time

Education reimbursement

Mileage reimbursement

Rental discounts

Training & mentorship

Job summary

DTN is seeking a Leasing Manager to lead the leasing team and drive occupancy and revenue goals at one of its Michigan properties. You will hire, train, and mentor staff, set daily/weekly/monthly leasing targets, and partner with marketing to run campaigns to attract residents.

The role emphasizes renewal strategies, leasing process optimization, and strong customer service, requiring evening/weekend availability and reliable transportation.

Qualifications

• High school education or equivalent.
• Preferred 2+ years of customer service and/or sales experience in management.
• Well organized with ability to prioritize and multi-task.
• Experience with or the ability to learn technology and operating software used at DTN communities including Yardi, Microsoft Office Excel and Power Point.
• Experience or ability to learn social media and reputation management websites including Facebook, Instagram and Snapchat.
• Motivation to learn and consistently improve.
• People skills required to educate, support and overcome objections of current and future residents.
• Availability at night and on weekends at various times during the year.
• Reliable transportation to get to work daily and to conduct daily job responsibilities.

Responsibilities

• Hire, train, and motivate leasing team to meet property leasing goals
• Establish and monitor successful achievement of daily, weekly, and monthly leasing goals
• In Property Manager’s absence, provide day to day guidance to site team and provide necessary leadership to achieve daily property goals
• Establish and monitor execution of daily, weekly, and monthly leasing tasks
• Partner with the DTN marketing team to establish and execute marketing and advertising campaigns, including participation in off-site marketing initiatives
• Lead renewal/outreach strategy and business process to maximize resident retention including campaigns, resident events, and DTN renewal process
• Train and monitor leasing process including sales techniques, lead generation and management and application/lease signing
• Create and present leases to future residents and renewing current residents
• Maintain knowledge of your local market competition and macro market performance
• Have positive and professional relations with employees, future residents, community members and current residents
• Use approved technology and operating software to create, manage and convert leads to leases and manage resident needs
• Care for your property(s) through regular site inspections and ensure quality curb appeal
• Enter work orders and follow up after completion to ensure customer satisfaction
• Other duties/responsibilities may be assigned based on site needs

Skills

Customer service

Sales experience

Leadership

Team management

Time management

Social media management

Tech literacy

Communication

Education

High school diploma

Tools

Yardi

Microsoft Excel

PowerPoint

Job description

DTN is seeking a Leasing Manager to lead the leasing team and drive occupancy and revenue goals at one of its Michigan properties. You will hire, train, and mentor staff, set daily/weekly/monthly leasing targets, and partner with marketing to run campaigns to attract residents.

The role emphasizes renewal strategies, leasing process optimization, and strong customer service, requiring evening/weekend availability and reliable transportation.