Leasing Manager

Westminster Management; Washington, Northern (District of Columbia, KY); Hybrid; USD 42,000 - 63,000; Full time

Benefits offered by this job

Relocation bonus

Employee housing discount

Medical, dental, vision plans

HSA contributions

Student loan assistance

Tuition reimbursement

401k match

Disability insurance

Paid time off

Job summary

Westminster Management is seeking a Leasing Manager to supervise a leasing staff and implement approved leasing/marketing programs. The role represents the property to prospective residents, greeting prospects and presenting features to secure leases for qualified applicants.

Responsibilities include goal setting, scheduling, training, and ensuring fair housing compliance, with a focus on closing ratios and resident relations.

Qualifications

• Associate degree or equivalent preferred; or high school diploma with experience.
• Minimum 5 years in property management, sales, marketing and customer service.
• Property management certifications are highly desired.
• Must be able to walk stairs and 5,000 steps daily; standards may vary by weather.
• Proficient in Windows and MS Office; familiarity with Teams, Zoom, WebEx; iOS devices.

Responsibilities

• Determine monthly leasing goals for staff.
• Schedule leasing staff for a 7-day work week.
• Review calls to ensure fair housing compliance and procedures.
• Audit lead tracking and closing ratios.
• Conduct weekly leasing staff meetings.
• Train and coach leasing professionals.
• Inspect tours and ensure model apartments are clean.
• Greet prospects and present apartments with features and benefits.
• Handle prospect calls cheerfully and professionally.
• Maintain resident relations and prompt maintenance responsiveness.
• Follow up with prospects who did not apply.
• Update availability in Yardi daily.

Skills

Staff management

Leasing sales

Coaching

Lead tracking

Prospect presentation

Customer service

Education

Associate’s degree or equivalent

High School diploma

Tools

Yardi

Microsoft Office

Outlook

Job description

Westminster/Kushner owns/develops properties in MD, VA, NY, NJ, TN, FL and soon the Sunbelt! Come grow with us!

The Leasing Manager is responsible for supervising a leasing staff and implementation of all company approved leasing/marketing programs. The Leasing Manager is the main representative for the property in regards to prospective residents. The primary duties of the Leasing Manager are to greet prospects, to professionally present the features and benefits of the property and properly secure lease agreements for all qualified persons.

How does Westminster supports their team members? Each eligible team member has the opportunity to:

• $2k Relocation Bonus


• Live on-site and take advantage of our employee apartment discount


• Medical, Dental, Vision plans with no wait period-eligibility starts 1st of the month following employment


• Receive $945 in contributions to the HSA medical plan for each employee who enrolls


• Obtain assistance for student loans as well as tuition reimbursement


• 401k Match-50% of the first 6%


• Short-Term and Long-Term Disability


• Paid Life Insurance


• Paid Time Off and more

RESPONSIBILITIES:

• Determining leasing staff monthly leasing goals.


• Scheduling leasing staff for 7-day work week.


• Review prospect recorded phone calls in order to determine fair housing and company procedures and standards are being met.


• Review and audit lead tracking system to determine leasing consultants closing ratio.


• Conduct weekly leasing staff meetings.


• Train and coach new and current leasing professionals.


• Inspect tour routes, models and show apartments daily to ensure cleanliness.


• Greeting prospective residents; determining the needs and preferences of the prospect and professionally present specific apartments while providing information regarding features and benefits.


• Answering incoming calls in a cheerful and professional manner. Handle each call accordingly whether it is a prospect call or an irate resident that just moved in.


• Develop and maintain Resident relations through the courtesy of on-site personnel, promptness of maintenance calls, and knowledge of community policies.


• Continue to hone professional sales and closing techniques.


• Accompany prospects to model apartments and discusses size and layout of rooms, available facilities, such as swimming pool and saunas, location of shopping centers, services available, and terms of lease.


• Demonstrate thorough knowledge and use of lead tracking system. Make follow-up calls to prospective Residents who did not fill out an application.


• Compile and update listings of available rental units.


• Process all applications in accordance with company policy and procedures, and notify prospect of results.


• Complete lease agreement and collect rental deposit. Be sure to print out hard copy for office files.


• Adhere to all fair housing laws.


• Understand credit reporting per Westminster Management specifications.


• Walk new resident through lease document at time of signing.


• Update availability list daily in Yardi and communicate which units are rented

REQUIREMENTS:

• Associate’s degree (A.A.) or equivalent from two-year College or technical school preferred; OR must have High School diploma or the equivalent.


• Must have previous management experience, managing a minimum of 2 staff members


• 5 year minimum experience working in property management environment, in sales, marketing, and customer service environment.


• Property management industry designations/certifications highly desired.


• Physical Requirements- Must be able to walk up 3 flights of stairs, multiple times a day, 5,000 steps/day including in inclement weather.


• General knowledge of Microsoft Windows based PCs


• Proficiency in using Microsoft Office apps including; Outlook, Word, Excel, PowerPoint, OneNote, OneDrive/SharePoint


• Experience with collaboration apps including Teams, Zoom & WebEx


• Experience with Apple iOS devices


• Requires a valid Drivers License