Leasing Manager

Westminster; Washington (District of Columbia); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Relocation bonus $2k

On-site employee housing discount

Medical, Dental, Vision plans with no

HSA contributions $945 per employee

Student loan assistance and tuition Re

Job summary

Westminster is seeking a Leasing Manager to supervise leasing staff and drive the leasing/marketing programs for our properties. You will greet prospects, present features and benefits, and secure leases for qualified applicants while ensuring fair housing compliance.

The role requires managing staff, coordinating tours, and maintaining strong resident relations. A background in property management and a track record in sales and customer service is essential.

Qualifications

• Minimum 5 years of property management experience in sales, marketing, and customer service.
• Experience managing at least 2 staff members.
• Proficiency with Yardi and Microsoft Office.
• Knowledge of fair housing laws and company procedures.

Responsibilities

• Determining leasing staff monthly leasing goals.
• Scheduling leasing staff for 7-day work week.
• Reviewing prospect calls to ensure fair housing and company procedures are followed.
• Auditing lead tracking to determine consultants' closing ratios.
• Conducting weekly leasing staff meetings.
• Training and coaching leasing professionals.
• Inspecting tours and models to ensure cleanliness and readiness.
• Greet prospects and present apartments with emphasis on features and benefits.
• Handle incoming calls professionally and follow up with prospects.
• Develop Resident relations and ensure prompt maintenance responses.
• Improve sales techniques and close rates.
• Escort prospects to model apartments and discuss layouts and amenities.
• Document and update lead and availability in the system.

Skills

Management experience

Sales

Customer service

Fair housing knowledge

Education

Associate’s degree or equivalent

High school diploma or equivalent

Tools

Microsoft Office

Yardi

Job description

Our company remains guided by its experience and ability to create long-term value in strategically focused markets. We continue to attract the best talent in the industry and remain focused on growing our organization with talented professionals along with our assets. Westminster is stronger than ever, and we stand poised for continued growth with our valued partners. Our mission is to go above and beyond to build thriving communities and exceptional experiences for our residents, guests, tenants, and teams. Our values represent what we strive to achieve every day. Every decision we have to make is guided by the "4 Be's". Be best in class. Be Solution-Oriented. Be Accountable. Be caring.

Westminster/Kushner owns/develops properties in MD, VA, NY, NJ, TN, FL and soon the Sunbelt!

ome grow with us!

The Leasing Manager is responsible for supervising a leasing staff and implementation of all company approved leasing/marketing programs. The Leasing Manager is the main representative for the property in regards to prospective residents. The primary duties of the Leasing Manager are to greet prospects, to professionally present the features and benefits of the property and properly secure lease agreements for all qualified persons.

How does Westminster supports their team members? Each eligible team member has the opportunity to:

• $2k Relocation Bonus
• Live on-site and take advantage of our employee apartment discount
• Medical, Dental, Vision plans with no wait period-eligibility starts 1st of the month following employment
• Receive $945 in contributions to the HSA medical plan for each employee who enrolls
• Obtain assistance for student loans as well as tuition reimbursement
• 401k Match-50% of the first 6%
• Short-Term and Long-Term Disability
• Paid Life Insurance
• Paid Time Off and more

RESPONSIBILITIES:

• Determining leasing staff monthly leasing goals.
• Scheduling leasing staff for 7-day work week.
• Review prospect recorded phone calls in order to determine fair housing and company procedures and standards are being met.
• Review and audit lead tracking system to determine leasing consultants closing ratio.
• Conduct weekly leasing staff meetings.
• Train and coach new and current leasing professionals.
• Inspect tour routes, models and show apartments daily to ensure cleanliness.
• Greeting prospective residents; determining the needs and preferences of the prospect and professionally present specific apartments while providing information regarding features and benefits.
• Answering incoming calls in a cheerful and professional manner. Handle each call accordingly whether it is a prospect call or an irate resident that just moved in.
• Develop and maintain Resident relations through the courtesy of on-site personnel, promptness of maintenance calls, and knowledge of community policies.
• Continue to hone professional sales and closing techniques.
• Accompany prospects to model apartments and discusses size and layout of rooms, available facilities, such as swimming pool and saunas, location of shopping centers, services available, and terms of lease.
• Demonstrate thorough knowledge and use of lead tracking system. Make follow-up calls to prospective Residents who did not fill out an application.
• Compile and update listings of available rental units.
• Process all applications in accordance with company policy and procedures, and notify prospect of results.
• Complete lease agreement and collect rental deposit. Be sure to print out hard copy for office files.
• Adhere to all fair housing laws.
• Understand credit reporting per Westminster Management specifications.
• Walk new resident through lease document at time of signing.
• Update availability list daily in Yardi and communicate which units are rented

REQUIREMENTS:

• Associate’s degree (A.A.) or equivalent from two-year College or technical school preferred; OR must have High School diploma or the equivalent.
• Must have previous management experience, managing a minimum of 2 staff members
• 5 year minimum experience working in property management environment, in sales, marketing, and customer service environment.
• Property management industry designations/certifications highly desired.
• Physical Requirements- Must be able to walk up 3 flights of stairs, multiple times a day, 5,000 steps/day including in inclement weather.
• General knowledge of Microsoft Windows based PCs
• Proficiency in using Microsoft Office apps including; Outlook, Word, Excel, PowerPoint, OneNote, OneDrive/SharePoint
• Experience with collaboration apps including Teams, Zoom & WebEx
• Experience with Apple iOS devices
• Requires a valid Drivers License

We’re an equal opportunity at will employer, an equal housing provider, and we do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.