Leasing Manager

Coastal Ridge Real Estate; Knoxville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Coastal Ridge Real Estate is seeking a Leasing Manager for The Commons at Knoxville, an off-campus student housing community in Knoxville, TN. You will lead leasing efforts, mentor the leasing team, and ensure an exceptional resident experience, reporting to the Property Manager.

Responsibilities include managing leads in Entrata, conducting tours, guiding applicants through the lease process, and supporting renewal efforts while tracking market trends and maintaining property showrooms.

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• Proven leasing and sales experience; multifamily or student housing preferred.
• Familiarity with property management software such as Entrata, OneSite, or RealPage preferred.
• Intermediate proficiency in Microsoft Excel (formulas, sorting, filtering).
• Willingness to obtain licenses/certifications required by state/local jurisdictions.

Responsibilities

• Participate in and drive all leasing activities with accuracy, timeliness and effectiveness.
• Enter and manage leads in Entrata, ensuring timely follow-ups.
• Welcome prospects, conduct tours highlighting key features, and close leases.
• Guide applicants through the application and lease process in accordance with screening procedures.
• Monitor and participate in resident renewal efforts and maintain appealing showspaces.
• Assist in weekly/monthly reports and coordinate marketing initiatives and resident events.

Skills

Leasing experience

Multifamily housing

Mgmt software experience

MS Excel

Licenses & certifications

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Entrata

OneSite

RealPage

Job description

As a Leasing Manager, you’ll lead leasing efforts and administrative functions to ensure the property thrives at its highest potential. You’ll act as a mentor and motivator for the leasing team, fostering collaboration and empowering success, while ensuring an exceptional experience for current and future residents. This full-time, non-exempt position reports to the Property Manager.

Where You’ll Work:

Discover a haven of student living at The Commons at Knoxville, an off-campus boutique-style apartment community in Knoxville, TN, just moments away from the University of Tennessee. Our 1, 2, 3, and 4-bedroom fully furnished apartments redefine comfort and convenience for students seeking the ideal home near UT. Immerse yourself in thoughtful touches within our fully furnished apartments, complete with a fully equipped kitchen, an in-unit washer and dryer, and high-speed internet, ensuring a seamless living experience tailored to student needs. For those with a taste for luxury, explore our newly upgraded units boasting modern features such as stainless steel appliances, wood-style plank flooring, quartz countertops, and upgraded lighting.

What You’ll Own:

• Participate in and drive all aspects of the leasing process, ensuring accuracy, timeliness, and effectiveness:
  • Enter and manage leads in Entrata, ensuring timely follow-ups.
  • Welcome and engage prospects, providing tours that highlight the property's key features.
  • Effectively close the sale by addressing objections, highlighting benefits, and confidently guiding prospects through the leasing decision.
  • Guide prospects through the application and lease process, ensuring proper execution of leases and adherence to screening procedures.
  • Monitor and participate in resident renewal efforts.
  • Maintain clubhouse, model units, and tour routes to exceptional standards of cleanliness and appeal.
• Achieve both individual and team leasing goals, proactively identifying opportunities and addressing challenges in collaboration with the Property Manager.
• Stay informed of market trends and competitors by shopping the competition and keeping detailed records of market offerings.
• Cultivate a deep understanding of the property’s selling points, common objections, leasing trends, traffic patterns, and unit availability to position it effectively in the market.
• Mentor and support the leasing team by setting clear expectations, offering guidance, and providing resources to achieve success.
• Foster superior service by addressing escalated resident concerns with professionalism and care.
• Coordinate and participate in marketing initiatives and resident events to attract prospects and retain residents.
• Assist in the preparation of weekly and monthly reports, contributing to the property’s overall performance and success.
• Perform other duties as assigned.

What You’ll Bring:

• High school diploma or equivalent required; Bachelor’s degree preferred.
• Willingness to obtain all licenses and/or certifications required by State or Local jurisdictions including but not limited to PA, IL, NJ and IA.
• Proven leasing and sales experience; experience in multifamily or student housing preferred.
• Familiarity with property management software such as Entrata, OneSite, or RealPage preferred.
• Intermediate proficiency in Microsoft Excel, including formulas, sorting, and filtering, is a plus.
• Ability to participate in emergency duties as needed.

Our Company:

Built on the foundation of over 20 years of friendships, Coastal Ridge is a vertically integrated multifamily real estate operator, investor, and developer whose unique approach successfully combines data and experience. Supported by over 900 real estate professionals with deep sector expertise, we have quickly grown into a leader in the multifamily industry. Our values are based on relationships and driven by honesty, integrity, and trust.

What You’ll Get:

As a Coastal Ridge Real Estate associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. We are committed to providing competitive and comprehensive benefits that align with our culture and the needs of our associates.