Leasing Consultant

Coastal Ridge Real Estate; New Albany (OH); On-site; USD 36,000 - 54,000; Full time

Job summary

Coastal Ridge Real Estate is seeking a Leasing Consultant at The Gramercy in New Albany, OH. You will drive leasing targets, welcome prospects, and tailor tours to meet each prospect’s needs while ensuring timely follow-up and accurate lead management in Entrata.

You’ll join a team focused on delivering exceptional resident experiences and maintaining high occupancy through effective communication and strong sales skills. This is a full-time, non-exempt role reporting to the Property Manager.

Qualifications

• HS diploma or equivalent required.
• Willingness to obtain licenses/certifications as required by state/local jurisdictions.
• Previous leasing and sales experience preferred; multifamily or student housing a plus.
• Good computer literacy and ability to learn new systems quickly.

Responsibilities

• Greet and engage prospective residents to meet leasing targets.
• Provide property tours highlighting features and benefits.
• Close leases by addressing objections and obtaining commitments.
• Respond to inquiries within 24 hours via phone, email, or in person.
• Enter and maintain lead information in Entrata and follow up with prospects.

Skills

Customer service

Communication

Sales experience

Education

High school diploma or equivalent

Tools

Entrata

OneSite

RealPage

Microsoft Excel

Job description

As a Leasing Consultant, you’ll play a critical role in the leasing efforts and day-to-day resident interactions at your community. You’ll create exceptional experiences for prospective and current residents while achieving individual and team leasing goals. This full-time, non-exempt position reports to the Property Manager.

Where You’ll Work:

The Gramercy is a luxury apartment community that perfectly blends modern and contemporary aesthetics in thriving New Albany, OH. Our unique apartments feature 1, 2, and 3-bedroom floor plans with functional finishes throughout the entire living space – such as stainless steel appliances, vaulted ceilings, vessel sinks, in-unit washer & dryer, and plenty more!

What You’ll Own:

• Contribute to individual and team leasing targets, consistently striving to meet or exceed goals.
• Greet, engage, and build rapport with prospective residents, creating memorable and positive first impressions.
• Provide tours that showcase the property’s features and benefits while tailoring the experience to each prospect's needs.
• Confidently close the leasing process by addressing objections, highlighting benefits, and securing commitments.
• Manage leasing inquiries by responding quickly and effectively through phone, email, or in person, ensuring all communication occurs within 24 hours.
• Enter and maintain accurate lead information in Entrata and proactively follow up with prospects through warm calls, emails, or letters.
• Develop a deep understanding of site leasing trends, traffic patterns, and product availability to effectively guide prospects toward leasing decisions.
• Ensure the office, model units, clubhouse, and all common areas along the tour route are impeccably maintained, reporting any issues to the appropriate team member.
• Participate in community marketing initiatives, outreach efforts, and resident event planning and execution.
• Guide prospects through the application process, ensuring compliance with screening procedures and accuracy in lease execution.
• Collect move-in related fees and ensure all paperwork and funds are properly handled.
• Provide exceptional customer service by addressing resident inquiries, processing service requests, and assisting with day-to-day resident needs.
• Maintain and manage the community waitlist, communicating updates with prospects as needed.
• Perform other duties as assigned.

What You’ll Bring:

• High school diploma or equivalent required.
• Willingness to obtain all licenses and/or certifications required by State or Local jurisdictions including but not limited to PA, IL, NJ and IA.
• Previous leasing and sales experience preferred; experience in multifamily or student housing is a plus.
• Strong computer literacy and the ability to learn new systems quickly
• Familiarity with property management software such as Entrata, OneSite, or RealPage preferred.
• Intermediate proficiency in Microsoft Excel, including formulas, sorting, and filtering, is a plus.
• Ability to participate in emergency duties as needed.

Our Company:

Built on the foundation of over 20 years of friendships, Coastal Ridge is a vertically integrated multifamily real estate operator, investor, and developer whose unique approach successfully combines data and experience. Supported by over 900 real estate professionals with deep sector expertise, we have quickly grown into a leader in the multifamily industry. Our values are based on relationships and driven by honesty, integrity, and trust.

What You’ll Get:

As a Coastal Ridge Real Estate associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. We are committed to providing competitive and comprehensive benefits that align with our culture and the needs of our associates.

Coastal Ridge is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.