Leasing Manager

Elme Communities; Alexandria (VA); On-site; Full time

Job summary

Elme Communities seeks a Leasing Manager to enhance the living experience for renters. This position includes direct engagement with residents, leadership responsibilities, and a strong focus on customer service and sales goals. The ideal candidate will contribute to team development and uphold company values in a rewarding real estate environment.

Benefits

401(k) Matching

Dental Insurance

Health Insurance

Life Insurance

Disability Insurance

Paid Time Off

Paid Holidays

Pet Insurance

Rent Discount

Qualifications

• Experience in sales and customer service necessary.
• Proven leadership skills and ability to inspire a team.
• Strong communication and organizational abilities.

Responsibilities

• Provide leadership and support to leasing operations.
• Elevate customer service experience for residents.
• Manage sales leads and convert inquiries into community tours.

Skills

Customer Service

Sales

Leadership

Integrity

Communication

Education

High School Diploma or equivalent

Tools

CRM system (Yardi)

Job description

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WHY WORK FOR ELME COMMUNITIES?

Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey. If this resonates with you, you might be a great addition to our growing team.

Job Details

Description

LEASING MANAGER

WHY WORK FOR ELME COMMUNITIES?

Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey. If this resonates with you, you might be a great addition to our growing team.

When you join our Leasing and Resident Experience team as a Leasing Manager, you are joining a passionate team dedicated to nurturing belonging in our apartment communities. This role is a pathway to community management opportunities.

Primary Responsibilities

Trust Builder and Ambassador of Exceptional Resident Experiences

• Provide sales, customer service, and administrative leadership and support to the team and overall operation.
• Elevate the customer service experience for existing and prospective residents in accordance with brand standards.
• Discover, engage, and advance each prospect at every stage in the customer journey with the goal of generating new leases and/or renewing existing leases.
• Contribute to resident satisfaction and retention efforts with smiles, empathy, empowered execution, and a commitment to achieving team goals.
• Demonstrate integrity and professionalism in dealing with residents, prospects, employees, and outside contacts.
• Diligently leverage phone, email, and online chat to effectively manage sales leads and convert inquiries into community tours.
• Be a community and neighborhood expert and proudly communicate the benefits and differentiators of leasing at your community.
• Champion Company values and operations standards.
• Demonstrate your learning agility by owning your path to professional development and advancement.
• Keep meticulous customer records by consistently documenting activity in the Company CRM system (Yardi).
  
  

Team Leadership and Development

• Be a positive role model and champion of company mission, vision, values, and operational standards of excellence.
• Contribute to hiring, inspiring, and developing a diverse, high-performing team.
• Take ownership in talent attraction and retention efforts by delivering exceptional candidate and employee experiences.
• Generously coach and mentor team members in their professional and leadership development efforts and facilitate participation in on the job and company directed learning programs.
• Ensure that policies, procedures, safety, and compliance expectations are clearly communicated and consistently met.
• Demonstrate your learning agility by taking ownership of your individual path to professional development and career advancement.
  
  

Our Ideal Team Member

• Be a positive role model and champion of company mission, vision, values, and operational standards of excellence.
• Contribute to hiring, inspiring, and developing a diverse, high-performing team.
• Take ownership in talent attraction and retention efforts by delivering exceptional candidate and employee experiences.
• Generously coach and mentor team members in their professional and leadership development efforts and facilitate participation in on the job and company directed learning programs.
• Ensure that policies, procedures, safety, and compliance expectations are clearly communicated and consistently met.
• Demonstrate your learning agility by taking ownership of your individual path to professional development and career advancement.
  
  

The hourly range for this role is $24.11-$35.58 (subject to experience)

Additional Compensation: In addition to the base salary, this role may be eligible to participate in our monthly and annual bonus programs, which may include leasing commissions, renewal bonuses, and spot awards.

Team Member Benefits

Elme Communities is excited to offer full-time team members a suite of benefits designed to support you both in and out of the office. Here's what you can expect:

• 401(k) Matching: Plan for your future with our generous 401(k) matching program.
• Dental Insurance: Keep your smile bright with our comprehensive dental coverage.
• Health Insurance: Choose from 3 plan options to find the perfect fit for your healthcare needs.
• Life Insurance: Gain peace of mind for you and your loved ones with our company-paid life insurance policy.
• Disability Insurance: We've got you covered with both short-term and long-term disability insurance.
• Paid Time Off: Recharge and relax with our paid time off policy.
• Paid Holidays: Celebrate life's moments with paid time off on holidays.
• Pet Insurance: Because we know your furry friends are family too!
• Rent Discount: Enjoy a 30% discount on rent at any of our communities to make your living situation more affordable and stress-free.
  
  

Elme Communities is an Equal Opportunity Employer. We welcome and support an inclusive workplace culture.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Management

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