Leasing & Customer Experience Specialist

The Scion Group; Oxford (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

The Scion Group in Oxford, MS is hiring immediately for an Experience Team Member (ETM). This role blends marketing, relationship building, administration and customer service to deliver exceptional resident experiences in a fast-paced, collegiate environment.

You will lead tours, support sales initiatives, assist with local marketing, social media, and plan engagement activities while maintaining a welcoming, professional community presence.

Qualifications

• Customer-centric mindset and adaptability to dynamic environments.
• Strong communication and interpersonal skills with diverse populations.
• Reliable, self-disciplined and able to multitask in a fast-paced setting.

Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.
• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

Skills

Customer-centric mindset

Agility & flexibility

Excellent communication

Interpersonal skills

Reliability

Job description

The Scion Group in Oxford, MS is hiring immediately for an Experience Team Member (ETM). This role blends marketing, relationship building, administration and customer service to deliver exceptional resident experiences in a fast-paced, collegiate environment.

You will lead tours, support sales initiatives, assist with local marketing, social media, and plan engagement activities while maintaining a welcoming, professional community presence.