Leasing & Customer Experience Specialist

AIR Communities; Denver (CO); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Rent discount 25% at AIR communities

Medical, dental, vision, and life ins.

401(k) with 6% match

Paid time off including vacation and s

Paid parental leave and holidays

Tuition assistance and certifications

Commuter benefits

Career growth opportunities

Job summary

AIR Communities, headquartered in Denver, CO, is a prominent owner and operator of multifamily housing. This in-office role supports central administrative operations at the Denver Tech Center, with a schedule of 5 days a week on site to ensure seamless leasing communications and customer service.

The position emphasizes responsiveness, follow-up with leads, and collaboration across teams to deliver excellent resident experiences while contributing to performance goals and career opportunities

Qualifications

• High school diploma or equivalent required.
• 0-2 years of customer service experience preferred.
• Previous call center experience or training is a plus.
• Ability to multitask and navigate multiple systems efficiently.

Responsibilities

• Respond to inbound and outbound customer inquiries regarding community and leasing information.
• Schedule onsite appointments with leasing consultants for prospective residents.
• Follow up with leads to highlight community features and encourage tours.
• Initiate and manage follow-up on customer service requests.
• Conduct customer surveys regarding community experience.
• Utilize multiple communication channels including phone, email, and online chat.
• Navigate internal systems for tracking, documentation, and issue resolution.
• Refer complex inquiries to senior team members or appropriate resources as needed.

Skills

Customer service

Call center experience

Communication skills

Multitasking

Education

High school diploma or equivalent

Job description

AIR Communities, headquartered in Denver, CO, is a prominent owner and operator of multifamily housing. This in-office role supports central administrative operations at the Denver Tech Center, with a schedule of 5 days a week on site to ensure seamless leasing communications and customer service.

The position emphasizes responsiveness, follow-up with leads, and collaboration across teams to deliver excellent resident experiences while contributing to performance goals and career opportunities