Leasing Counselor

Experience Senior Living LLC.; Orlando (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A dynamic team is seeking a Leasing Counselor to empower older adults at a leading senior living community. The role involves meeting sales goals, conducting tours, and managing relationships with referral sources. Ideal candidates will have a background in senior living or healthcare sales, strong communication skills, and a creative approach to problem-solving. A comprehensive benefits package is offered, including medical, dental, and a 401(k) plan.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid holidays

Up to 20 days PTO

Qualifications

• Experience in senior living preferred.
• Background in sales or leasing within healthcare helpful.
• Strong verbal and written communication skills.

Responsibilities

• Meet or exceed monthly sales standards for the community.
• Conduct tours with prospective residents.
• Create and oversee the annual sales and marketing plan.

Skills

Customer service

Relationship selling

Communication

Creative thinking

Education

Bachelor's degree

Tools

Microsoft Office

Job description

The Experience Senior Living Team is comprised of dynamic professionals passionate about empowering older adults to live life to the fullest. Our team includes creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all dedicated to positively impacting residents, their families, and team members.

We are seeking a Leasing Counselor to join our team!

Responsibilities:

• Meet or exceed monthly sales standards for the community.
• Focus on “sales zone” activities, including face-to-face client visits, phone calls, follow-ups, and strategic planning for effective execution.
• Respond promptly to inquiries via telephone, email, online, and in person, conducting tours with prospective residents or interested parties.
• Maintain the community database accurately by recording inquiries, referral sources, and follow-up communications.
• Develop and sustain relationships with potential referral sources through ongoing visits.
• Qualify referral sources and match services to their needs to maximize referrals.
• Research local competition and market trends to stay informed.
• Create and oversee the annual sales and marketing plan, analyzing ROI and adjusting strategies as needed. Manage advertising and collateral materials.
• Track move-ins, move-outs, transfers, and referral activity to inform follow-up actions.
• Assist with move-in paperwork to ensure smooth transitions, complying with policies and regulations.
• Provide management with reports on sales efforts.
• Participate in sales training and apply techniques to increase census and revenue.
• Organize community events to attract visitors and prospects.
• Manage the department’s budget effectively.

• Perform other duties as assigned.

Qualifications:

• Experience in senior living, including assisted living and memory care, preferred.
• Bachelor's degree or equivalent experience preferred.
• Background in sales or leasing within healthcare or senior living industry helpful.
• Creative, out-of-the-box thinking desired.
• Proficiency in relationship selling and closing skills.
• Experience with motivational interviewing techniques preferred.
• Competence in:
• Building trust and connecting with clients and their networks.
• Managing emotions in client interactions.
• Guiding clients toward solutions.
• Customer service experience necessary.
• Ability to work collaboratively in a team.
• Sincerity and empathy in interactions.
• Strong verbal and written communication skills, with openness and honesty.
• Proficiency in English and computer skills (Outlook, Word, Excel, PowerPoint).
• Valid driver’s license required.
• Flexibility to work evenings, weekends, and holidays.

We offer a comprehensive benefits package including medical, dental, vision, STD/LTD, life insurance, 401(k) with employer match, paid holidays, and up to 20 days PTO in the first three years.