Leasing Consultant - The Ericsson

Redwood-Communities; Akron (OH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision

401(k) match

Paid time off

HSA option

Job summary

Redwood Communities is seeking a Leasing Consultant to deliver excellent customer service to current and prospective residents while ensuring HUD and Fair Housing compliance. You will assist with leasing, marketing, and administrative operations for the community in Akron.

Responsibilities include greeting and touring prospects, completing lease paperwork, and maintaining records in Yardi/RealPage/Onesite. Strong communication and organization are essential for success in this role.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational abilities and attention to detail.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Greet, qualify, and tour prospective residents; present units and community amenities.
• Complete leasing paperwork and assist with lease signings.
• Follow up with prospects via phone, email, and in person to maximize occupancy.
• Maintain records in property management software (Yardi, RealPage, Onesite) and assist marketing outreach.
• Ensure leasing activities comply with HUD, LIHTC, and Fair Housing guidelines.
• Assist applicants with HUD rental applications and required forms (e.g., 50059, EIV).
• Verify income, assets, and household composition for eligibility and recertification.
• Support annual and interim recertifications and rent adjustments.
• Provide responsive resident service for maintenance requests and lease questions.

Skills

Communication

Customer service

Organization

Attention to detail

Tools

Yardi

RealPage

Onesite

Job description

Who We AreRedwood Communities, Inc. (“Redwood Communities”), an affiliate of Redwood Housing, is a multifamily property management organization that manages affordable housing communities throughout the country. To date, Redwood Communities has assembled a best-in-class team that currently manages a growing portfolio of properties and has built strong working relationships with government agencies and leading non-profit organizations to raise the standard of living for our communities.BenefitsExceptional medical benefits: We cover more than 90% of medical premiums, and employees have the option of a 100% employer-paid HSA medical plan.100% company paid dental and vision benefits for employee coverage.Healthcare and dependent care flexible spending accounts.Company paid life insurance, AD&DBest-in-class voluntary insurance benefits.Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 6% contributed by the employee.Employee assistance program (EAP) with 24/7 counseling services.3 weeks of paid time off each year.12 paid holidays each year & 2 floating holidays.About the PositionThe Leasing Consultant is responsible for providing excellent customer service to current and prospective residents, ensuring full compliance with HUD and Fair Housing regulations, and assisting with all aspects of leasing, marketing, and administrative operations for the community.Schedule: Monday-Friday 8am-5pmPay Details: $18-20hrEssential Duties and Responsibilities:Leasing & MarketingGreet, qualify, and tour prospective residents, present available units and community amenities.Accurately complete all leasing paperwork and assist with lease signings.Follow up with prospects through phone, email, and in-person communication to maximize occupancy.Maintain accurate records in property management software (e.g., Yardi, RealPage, or Onesite).Assist in marketing and outreach efforts to promote the property within the community and local area.HUD Compliance & AdministrationEnsure all leasing and occupancy activities comply with HUD, LIHTC, and Fair Housing guidelines.Assist applicants with completing the HUD rental application and required forms (e.g., 50059, EIV, TIC if applicable).Verify and process income, assets, and household composition for eligibility and recertification.Maintain resident files in accordance with HUD standards for audits and MOR (Management & Occupancy Review) readiness.Support annual and interim recertifications, rent adjustments, and income verifications.Monitor compliance reports and communicate with management regarding any discrepancies or potential findings.Resident RelationsProvide responsive and professional customer service to residents regarding maintenance requests, rent payments, and lease questions.Assist with resident communication, notices, newsletters, and community activities.Help resolve resident concerns and report significant issues to the Property Manager promptly.Maintain confidentiality and professionalism when handling resident information.Operations & ReportingCollect and process rent payments and other income in accordance with HUD and company policy.Maintain accurate records of leasing activity, occupancy, renewals, and traffic reports.Conduct move-in/move-out inspections as needed.Collect and process rent payments and other income in accordance with HUD and company policy.Maintain accurate records of leasing activity, occupancy, renewals, and traffic reports.Conduct move-in/move-out inspections as needed.Previous experience in multifamily housing or Project Based HUD property management preferred.Knowledge of Project Based HUD, Section 8, Fair Housing, and EIV requirements.Strong communication, organizational, and customer service skills.Proficiency in property management software and Microsoft Office Suite.Ability to maintain confidentiality and accuracy in documentation.Successful completion of background check.Must be legally qualified to work in the U.S. meeting I-9 guidelinesRedwood Communities is an Equal Opportunity Employer.