Assistant Community Manager - Skyline Apartments

Redwood-Communities; Washington (District of Columbia); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Medical benefits (90% premium covered)

Employer-paid dental & vision

Company 401(k) with company match

Paid time off & holidays

EAP with 24/7 counseling

Job summary

Redwood Communities is seeking an Assistant Manager to support daily operations at HUD-affordable properties in Washington, DC. You will assist with leasing activities, verify eligibility, and help manage lease paperwork while ensuring compliance with HUD and agency standards.

You will maintain accurate resident files, coordinate move-ins/outs, and support reporting, rent collection, and office operations under the Property Manager’s supervision.

Qualifications

• 2+ years in multifamily housing, affordable/HUD preferred.
• Knowledge of HUD 4350.3, TRACS and EIV best practices.

Responsibilities

• Assist Leasing & Marketing: show apartments, process applications, prepare lease paperwork.
• Maintain HUD compliance, Fair Housing, and company policies.
• Handle tenant files, move-ins/outs, certifications and recertifications.
• Support rent collection, ledgers, and delinquency monitoring.
• Provide courteous resident service and support community events.

Skills

Leasing & marketing

Customer service

Regulatory compliance

Documentation

Attention to detail

Tools

TRACS

EIV

RealPage

Yardi

Job description

Who We AreRedwood Communities, Inc. (“Redwood Communities”), an affiliate of Redwood Housing, is a multifamily property management organization that manages affordable housing communities throughout the country. To date, Redwood Communities has assembled a best-in-class team that currently manages a growing portfolio of properties and has built strong working relationships with government agencies and leading non-profit organizations to raise the standard of living for our communities.BenefitsExceptional medical benefits: We cover more than 90% of medical premiums, and employees have the option of a 100% employer-paid HSA medical plan.100% company paid dental and vision benefits for employee coverage.Healthcare and dependent care flexible spending accounts.Company paid life insurance, AD&DBest-in-class voluntary insurance benefits.Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 6% contributed by the employee.Employee assistance program (EAP) with 24/7 counseling services.3 weeks of paid time off each year.12 paid holidays each year & 2 floating holidays.About the PositionThe Assistant Manager supports the Property Manager in the day-to-day operations of the community, ensuring compliance with HUD and other regulatory agency requirements, maintaining accurate records, and providing excellent customer service to residents and applicants.Schedule: Monday-Friday 8am-5pmPay Details: $34-36hrEssential Duties and Responsibilities:Leasing & MarketingAssist with leasing efforts, including showing apartments, processing applications, and preparing lease paperwork.Ensure all leasing activities comply with HUD, Fair Housing, and company policies.Maintain waiting lists in accordance with HUD regulations and property policies.Conduct applicant interviews and verifications to determine program eligibility (e.g., income, assets, citizenship, student status).Assist with move-in and move-out inspections and related documentation.HUD & Regulatory ComplianceMaintain compliance with HUD, NSPIRE/REAC, MOR, and Fair Housing requirements.Process and verify certifications and recertifications (Annuals, Interims, Move-Ins, Move-Outs) using TRACS and EIV systems.Submit and track HUD 50059 forms and ensure all resident files are current and accurate.Respond to MOR and HUD file audit findings with corrective actions and supporting documentation.Keep abreast of HUD handbook updates (4350.3) and other compliance requirements.Rent Collection & Financial AdministrationCollect and record rent payments and other charges; issue receipts and maintain accurate ledgers.Post payments and charges in the property management software ( RealPage).Monitor delinquency reports and assist with issuing late notices or initiating eviction procedures when necessary. Placing delinquency notes in OnesiteAssist the Property Manager with rent adjustments and subsidy billing.Resident RelationsProvide courteous and professional service to residents, vendors, and guests.Address resident concerns promptly and escalate issues to the Property Manager when necessary.Assist with resident retention efforts, newsletters, and community events.Help enforce community policies and lease terms.Administration & Office OperationsMaintain organized resident and property files in compliance with HUD file order and company policy.Prepare correspondence, reports, and forms as needed.Support the Property Manager with monthly, quarterly, and annual reporting requirements.Assist in supervising office operations in the Property Manager’s absence.Maintain inventory of office supplies and equipment.Maintenance CoordinationEnter and track maintenance work orders; follow up on completion and resident satisfaction.Schedule inspections (annual unit inspections, housekeeping, REAC prep).Minimum 2 years of experience in multifamily housing, with at least 1 year in affordable/HUD housing.Working knowledge of HUD 4350.3 Handbook, TRACS, and EIVProficient in property management software (Yardi, RealPage, or similar)Strong attention to detail, organizational skills, and customer service orientationCertified Occupancy Specialist (COS), TCS, or equivalent certification preferred.Successful completion of background check.Must be legally qualified to work in the U.S. meeting I-9 guidelinesRedwood Communities is an Equal Opportunity Employer.