Assistant Community Manager - Skyline Apartments

Redwood Communities, Inc.; Washington (District of Columbia); On-site; USD 71,000 - 75,000; Full time

Benefits offered by this job

Exceptional medical benefits

100% company paid dental and vision

Flexible spending accounts (HSA/FSA)

Company paid life insurance

401(k) with company match

EAP with 24/7 counseling

3 weeks PTO

12 holidays + 2 floating holidays

Job summary

Redwood Communities, Inc. in Washington, DC is seeking an Assistant Manager to support the Property Manager in daily operations, ensuring HUD compliance and accurate recordkeeping. The role emphasizes resident service, application processing, and lease administration.

Schedule: Monday–Friday 8am–5pm; Pay: $34–$36 per hour. Competitive benefits include 90% premium coverage, dental/vision, HSA, life insurance, 401(k) with company match, EAP, PTO, and holidays.

Qualifications

• Minimum 2 years of experience in multifamily housing, with at least 1 year in affordable/HUD housing.
• Working knowledge of HUD 4350.3 Handbook, TRACS, and EIV
• Proficient in property management software (Yardi, RealPage, or similar)
• Certified Occupancy Specialist (COS), TCS, or equivalent certification preferred.
• Background check completed
• Must be legally eligible to work in the U.S. meeting I-9 guidelines

Responsibilities

• Leasing & Marketing: Assist with leasing, show apartments, process applications, prepare leases.
• HUD & Regulatory Compliance: Maintain HUD compliance, recertifications, and file accuracy.
• Rent Collection & Financial Administration: Collect rents, post payments, and manage ledgers.
• Resident Relations: Provide courteous service to residents and visitors; address concerns.
• Administration & Office Operations: Maintain files, prepare reports, and assist in management duties.
• Maintenance Coordination: Track work orders and schedule inspections.

Skills

Attention to detail

Customer service orientation

Organizational skills

Tools

Yardi

RealPage

TRACS

EIV

Job description

Job DetailsJob Location: Washington, DC 20020Position Type: Full TimeSalary Range: $34.00 - $36.00 HourlyWho We Are

Benefits

• Exceptional medical benefits: We cover more than 90% of medical premiums, and employees have the option of a 100% employer-paid HSA medical plan.
• 100% company paid dental and vision benefits for employee coverage.
• Healthcare and dependent care flexible spending accounts.
• Company paid life insurance, AD&D
• Best-in-class voluntary insurance benefits.
• Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 6% contributed by the employee.
• Employee assistance program (EAP) with 24/7 counseling services.
• 3 weeks of paid time off each year.
• 12 paid holidays each year & 2floating holidays.

About the Position

The Assistant Manager supports the Property Manager in the day-to-day operations of the community, ensuring compliance with HUD and other regulatory agency requirements, maintaining accurate records, and providing excellent customer service to residents and applicants.

Schedule:Monday-Friday 8am-5pm

Pay Details: $34-36hr

Essential Duties and Responsibilities

Leasing & Marketing

• Assist with leasing efforts, including showing apartments, processing applications, and preparing lease paperwork.
• Ensure all leasing activities comply with HUD, Fair Housing, and company policies.
• Maintain waiting lists in accordance with HUD regulations and property policies.
• Conduct applicant interviews and verifications to determine program eligibility (e.g., income, assets, citizenship, student status).
• Assist with move-in and move-out inspections and related documentation.

HUD & Regulatory Compliance

• Maintain compliance with HUD, NSPIRE/REAC, MOR, and Fair Housing requirements.
• Process and verify certifications and recertifications (Annuals, Interims, Move-Ins, Move-Outs) usingTRACS andEIV systems.
• Submit and track HUD 50059 forms and ensure all resident files are current and accurate.
• Respond to MOR and HUD file audit findings with corrective actions and supporting documentation.
• Keep abreast of HUD handbook updates (4350.3) and other compliance requirements.

Rent Collection & Financial Administration

• Collect and record rent payments and other charges; issue receipts and maintain accurate ledgers.
• Post payments and charges in the property management software ( RealPage).
• Monitor delinquency reports and assist with issuing late notices or initiating eviction procedures when necessary. Placing delinquency notes in Onesite
• Assist the Property Manager with rent adjustments and subsidy billing.

Resident Relations

• Provide courteous and professional service to residents, vendors, and guests.
• Address resident concerns promptly and escalation issues to the Property Manager when necessary.
• Assist with resident retention efforts, newsletters, and community events.
• Help enforce community policies and lease terms.

Administration & Office Operations

• Maintain organized resident and property files in compliance with HUD file order and company policy.
• Prepare correspondence, reports, and forms as needed.
• Support the Property Manager with monthly, quarterly, and annual reporting requirements.
• Assist in supervising office operations in the Property Manager’s absence.
• Maintain inventory of office supplies and equipment.

Maintenance Coordination

• Enter and track maintenance work orders; follow up on completion and resident satisfaction.
• Schedule inspections (annual unit inspections, housekeeping, REAC prep).

Qualifications

• Minimum 2 years of experience in multifamily housing, with at least 1 year in affordable/HUD housing.
• Working knowledge of HUD 4350.3 Handbook, TRACS, and EIV
• Proficient in property management software (Yardi, RealPage, or similar)
• Strong attention to detail, organizational skills, and customer service orientation
• Certified Occupancy Specialist (COS), TCS, or equivalent certification preferred.
• Successful completion of background check.
• Must be legally qualified to work in the U.S. meeting I-9 guidelines

Redwood Communities is an Equal Opportunity Employer.